Sleep Expert: In-Store Authority with Uncapped Earnings

Mattress Firm; Cedar Rapids (IA); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) match

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience by acting as a trusted sleep authority and guiding customers to the best mattress solutions. You will drive sales using Mattress Firm programs and digital tools while delivering exceptional service.

The role emphasizes building lasting customer relationships, leveraging omnichannel support, and maintaining knowledge of products and the competitive landscape.

Qualifications

• Sleep Expert must convey product knowledge and provide best-in-class service
• Develop relationships by building trust with customers
• Sell using Mattress Firm programs and omnichannel tools
• Maintain relationships post-purchase and handle issues
• Lift 50+ pounds as needed

Responsibilities

• Elevate in-store experience as a trusted sleep authority
• Execute selling programs with digital tools
• Cultivate relationships with customers
• Provide technical and product knowledge
• Drive sales performance and KPIs
• Manage after-sale follow-ups and delivery reminders
• Monitor competition and brand awareness
• Support omnichannel shopping experience
• Lift, push, or pull 50+ pounds

Skills

Customer service

Sales

Product knowledge

Communication

Relationship building

Tools

POS system

Job description

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience by acting as a trusted sleep authority and guiding customers to the best mattress solutions. You will drive sales using Mattress Firm programs and digital tools while delivering exceptional service.

The role emphasizes building lasting customer relationships, leveraging omnichannel support, and maintaining knowledge of products and the competitive landscape.