Sleep Expert: Help Guests Find Dream Mattress

Mattress Firm Inc.; Mayfield Heights (OH); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Employee discounts on Sleep products

Job summary

Mattress Firm is hiring a Sleep Expert to help customers find their ideal mattress and improve their sleep experience. You will act as a trusted sleep authority, delivering product knowledge and exceptional service in-store, while supporting omnichannel initiatives to enhance the shopping journey.

The role offers a competitive base pay with uncapped commissions, on-the-job training, and benefits including 401(k) match, medical/dental/vision coverage, and employee discounts.

Qualifications

• Retail or sales experience preferred.
• Strong customer service and communication skills.
• Ability to meet sales KPIs and targets.

Responsibilities

• Elevate the in-store experience as a trusted sleep authority and provide best-in-class product knowledge.
• Support customers with sleep solutions and guide them to the right products.
• Drive sales performance and KPIs while demonstrating Mattress Firm values.
• Maintain relationships with customers during and after purchase and assist with delivery reminders.

Job description

Mattress Firm is hiring a Sleep Expert to help customers find their ideal mattress and improve their sleep experience. You will act as a trusted sleep authority, delivering product knowledge and exceptional service in-store, while supporting omnichannel initiatives to enhance the shopping journey.

The role offers a competitive base pay with uncapped commissions, on-the-job training, and benefits including 401(k) match, medical/dental/vision coverage, and employee discounts.