Sleep Expert — Elevate Sleep, Guide Customers, Drive Sales

Mattress Firm; Easton (Northampton County); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to guide customers toward their ideal mattress and improve their sleep. You will be a trusted sleep authority, presenting top-quality products to meet individual needs.

In this role you’ll run selling programs, leverage digital tools, and support an omnichannel experience that keeps customers at the center. Strong communication and relationship-building are essential to drive satisfaction and sales.

Qualifications

• Strong customer service and communication skills.
• Ability to convey product knowledge clearly.
• Aptitude for building relationships with customers.
• Sales-focused with goal-driven mindset.

Responsibilities

• Create an environment where the customer is at the center by cultivating relationships.
• Provide technical and product knowledge to customers and act as a Subject Matter Expert.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain relationships with customers during and after purchase; handle delivery reminders and service follow-up.
• Stay aware of competitive offerings and store promotions.
• Leverage social media to support brand awareness and sales.

Skills

Customer service

Sales

Product knowledge

Relationship building

Communication

Job description

Mattress Firm is seeking a Sleep Expert to guide customers toward their ideal mattress and improve their sleep. You will be a trusted sleep authority, presenting top-quality products to meet individual needs.

In this role you’ll run selling programs, leverage digital tools, and support an omnichannel experience that keeps customers at the center. Strong communication and relationship-building are essential to drive satisfaction and sales.