Sleep Expert: Elevate In-Store Experience & Sales

Mattress Firm Inc.; Kenner (LA); On-site; USD 29,000 - 42,000; Full time

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience and serve as a trusted sleep authority. You will guide customers through best-in-class products, using digital tools to support omnichannel selling programs and nurture relationships from first contact through post-purchase follow-up.

The role emphasizes customer focus, knowledge sharing, and adherence to company values, with physical duties such as lifting 50+ pounds as needed within a dynamic retail environment.

Responsibilities

• Elevate in-store customer experience and act as a sleep authority.
• Deliver best-in-class products and selling programs with digital tools.
• Build and maintain customer relationships before and after purchase.
• Drive KPIs and support Mattress Firm initiatives while representing the brand.

Skills

Sales experience

Customer service

Product knowledge

Relationship building

KPI tracking

Physical stamina

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience and serve as a trusted sleep authority. You will guide customers through best-in-class products, using digital tools to support omnichannel selling programs and nurture relationships from first contact through post-purchase follow-up.

The role emphasizes customer focus, knowledge sharing, and adherence to company values, with physical duties such as lifting 50+ pounds as needed within a dynamic retail environment.