Sleep Expert: Elevate In-Store Sleep Solutions

Mattress Firm Inc.; Fort Worth (TX); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Mental health resources

Medical plan

Dental plan

Vision plan

Paid on-demand pay

Uncapped commissions

Employee discounts

Career growth

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will execute selling programs using digital tools, foster customer relationships, and serve as a product knowledge expert to drive sales.

This role emphasizes customer-centric service, teamwork with store staff, and adherence to company initiatives.

Responsibilities

• Execute Mattress Firm selling programs using digital tools and support a seamless omnichannel experience.
• Create an environment centered on the customer by cultivating strong relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase, including delivery reminders.
• Monitor competitor advertisements and services offered by competitors.
• Leverage social media to increase brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will execute selling programs using digital tools, foster customer relationships, and serve as a product knowledge expert to drive sales.

This role emphasizes customer-centric service, teamwork with store staff, and adherence to company initiatives.