Sleep Expert: Trusted Sleep Solutions Specialist

Mattress Firm Inc.; Muncie (IN); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Career growth

401(k) with employer matching

Mental health resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and presenting best-in-class products.

The role involves executing Mattress Firm selling programs using digital tools, supporting a seamless omnichannel experience, and keeping the customer at the center while building strong relationships through product knowledge and service.

Responsibilities

• Elevate the customer in-store experience by being a trusted sleep authority.
• Provide technical and product knowledge to customers and serve as a subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values.
• Maintain customer relationships during and after purchase and resolve issues.
• Maintain awareness of competitors' offerings and promotions.
• Leverage social media to positively impact brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and presenting best-in-class products.

The role involves executing Mattress Firm selling programs using digital tools, supporting a seamless omnichannel experience, and keeping the customer at the center while building strong relationships through product knowledge and service.