Sleep Expert: In-Store Sales Pro—Uncapped Commission

Mattress Firm Inc.; Orem (UT); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health support

Medical, dental, vision plans

Employee discounts

Pay-on-demand / uncapped commissions

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and guiding customers to the best mattress and accessories. You will leverage product knowledge and digital tools to support a seamless omnichannel journey, putting the customer at the center.

You will drive sales performance, maintain relationships, and address issues post-purchase while contributing to a dynamic retail environment with competitive compensation and benefits.

Qualifications

• Provide excellent customer service and guidance to help customers find the right mattress.
• Achieve personal and store sales KPIs through product knowledge and upsell opportunities.
• Maintain relationships with customers before and after purchase; resolve issues promptly.

Responsibilities

• Elevate in-store experience as a trusted sleep authority.
• Demonstrate best-in-class products and selling programs.
• Leverage digital tools to support omnichannel customer journey.
• Build lasting customer relationships and follow up after delivery.

Skills

Customer service

Sales ability

Communication skills

Relationship building

Tools

Digital tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and guiding customers to the best mattress and accessories. You will leverage product knowledge and digital tools to support a seamless omnichannel journey, putting the customer at the center.

You will drive sales performance, maintain relationships, and address issues post-purchase while contributing to a dynamic retail environment with competitive compensation and benefits.