Sleep Experience Specialist - In-Store Sales

Mattress Firm; Muskegon (MI); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Uncapped commission

Employee discounts on sleep products

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience across stores within a 30 to 45-minute radius of the home store location. You will serve as a trusted sleep authority, delivering best-in-class product knowledge and guiding customers through omnichannel shopping.

The role emphasizes relationship-building, product expertise, and achieving sales KPIs. The position includes benefits such as 401(k) with matching, healthcare options, and opportunities for growth,

Qualifications

• Create an engaging in-store experience centered on the customer.
• Provide technical and product knowledge as a subject matter expert.
• Support sales performance and KPIs while upholding company values.

Responsibilities

• Create an environment where the customer is at the center by building strong relationships.
• Provide product knowledge to customers and act as the sleep expert.
• Drive sales performance and KPIs, supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve issues, send delivery reminders).
• Monitor competition and promotions to inform customers.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience across stores within a 30 to 45-minute radius of the home store location. You will serve as a trusted sleep authority, delivering best-in-class product knowledge and guiding customers through omnichannel shopping.

The role emphasizes relationship-building, product expertise, and achieving sales KPIs. The position includes benefits such as 401(k) with matching, healthcare options, and opportunities for growth,