Sleep Experience Specialist - In-Store & Customer Advisor

Mattress Firm Inc.; Town of Parma (NY); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

401(k) matching

Medical/dental/vision plans

Get paid on-demand

Employee discounts

Excellent growth opportunities

Job summary

Mattress Firm in New York is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and guiding customers to best-fit products. You will execute selling programs with digital tools and support a seamless omnichannel environment that puts the customer at the center.

You will build strong relationships, provide product knowledge, and drive sales performance and KPIs while upholding company values.

Responsibilities

• Elevate the in-store experience as a trusted sleep authority.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm in New York is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and guiding customers to best-fit products. You will execute selling programs with digital tools and support a seamless omnichannel environment that puts the customer at the center.

You will build strong relationships, provide product knowledge, and drive sales performance and KPIs while upholding company values.