Sleep Coach

Accendra Health; Boston (MA); Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Sleep Coach to provide outstanding customer service and product information to CPAP patients about their therapy usage. You will communicate with patients beyond the basics and guide them through adherence challenges using behavior modification techniques.

The role focuses on explaining insurance requirements, proper cleaning and resupply, and empowering patients to stay engaged with their therapy while maintaining HIPAA compliance.

Qualifications

• High school diploma required.
• Experience with patients diagnosed with OSA preferred.
• Experience with various insurance plans (HMO, PPO, Medicare) preferred.

Responsibilities

• Proactive and reactive patient outreach for the first full year of CPAP therapy.
• Place and take inbound/outbound calls to coach, educate and encourage CPAP therapy.
• Troubleshoot equipment issues and use manufacturers software to review patient usage data.
• Discuss potential effectiveness of therapy and adherence barriers with patients.
• Understand PAP/mask equipment basics to assist with troubleshooting questions.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Education

High school diploma or equivalent

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Remote - US

Full time

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated hourly range for this position is $19.00 - $25.00. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

The Sleep Coach will provide excellent customer service and product information, solutions, and relevant details to CPAP patients about their therapy usage. This position provides above and beyond communication with our patients. The position will use behavior modification techniques such as determining patient adherence barriers while providing tools/steps to overcome and resolve them while improving overall adherence outcomes. The Sleep Coach provides support and resources, so our patients understand the importance of sleep therapy, their insurance usage requirements, and finally how to clean and resupply in the future!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Sleep Coach will be responsible for the proactive and reactive patient outreach for the first full year of CPAP therapy.
• Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate and encourage patients with their CPAP therapy; help with troubleshooting equipment issues will also be provided.
• Sleep Coach will utilize manufacturers software to review patient usage information to ensure patient call will be data driven.
• Sleep Coach will use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy.
• Sleep Coach will have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions.
• Encourage patient to take an active role in their therapy by downloading and using manufacturer mobile app solutions.
• Verifies patient demographics, physician and notification preferences and documents with each patient contact.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
• Adhere to HIPAA guidelines.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High school diploma or equivalent
• Knowledge and experience working with patients diagnosed with OSA preferred
• Experience with various insurance plans (HMO, PPO, Medicare)

SKILLS, KNOWLEDGE AND ABILITIES

• Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Computer Skills

• Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Moderate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

#ApriaHealthcare

#AccendraHealth

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.