Sleep Coach

Ashley-Furniture-Homestor; Manheim Township (PA); On-site; USD 42,706,000 - 57,859,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

401(k)

Job summary

Ashley Home Store - Lancaster, PA is seeking a Sleep Coach to help customers improve sleep through tailored pillow and mattress recommendations. You will be trained in Ashley’s sleep technologies and guided to deliver a superior in-store experience.

Join a team focused on customer care, performance incentives, and career growth while helping customers find better sleep solutions and a comfortable home environment.

Qualifications

• Retail sales or customer service experience.
• Bilingual is a plus.
• Passion for helping customers improve sleep.

Responsibilities

• Complete a comprehensive, hands-on sales training program by understanding sleep needs and conditions.
• Offer personalized recommendations by educating customers on Ashley’s sleep products.
• Deliver exceptional customer experiences with integrity and care.
• Create a welcoming in-store environment.
• Meet and exceed personal and team sales goals.
• Partner with visual and operations teams to ensure a well-presented showroom.
• Provide excellent guest experience from greeting to post-sale follow-up.

Skills

Customer service

Sleep knowledge

Bilingual (optional)

Job description

Job Details

Job Location: Ashley Home Store - Lancaster - Lancaster, PA 17601 Position Type: Full Time Salary Range: $15.00 - $15.00 Hourly Job Shift: Any

Launch your career with Ashley Furniture as a Sleep Coach – where comfort meets opportunity!!

Are you passionate about helping people live better through better sleep? At Ashley Furniture, we’re looking for sharp, enthusiastic, customer-focused individuals to join our team as Sleep Coaches.

Whether you're just starting out, re-entering the workforce, or bringing in years of experience, there's a place for you at Ashley Furniture. Join us in shaping the future as a Dream Maker—one night of better sleep at a time.

This is more than just a retail job – it’s your chance to make a meaningful impact by getting custom fitted for pillows and mattresses through our current sleep technologies, guiding customers to the sleep solutions they need, all while growing your own career with the #1 name in home furnishings, decor & bedding.

About Us:

Ashley Furniture is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Compensation, Earnings & Growth Potential:

Let us help you unlock UNLIMITED EARNING POTENTIAL with 4 performance-based incentives and bonuses:

• Guaranteed Hourly rate & base pay
• Commission on Personal Sales paid biweekly
• Monthly Bonus on Personal Sales
• Overall Store Bonus monthly

What You’ll Do:

• Complete a comprehensive, hands-on sales training program by understanding sleep needs and conditions.
• Offering personalized recommendations by educating customers on Ashley’s full range of mattresses and sleep products.
• Focused on delivering exceptional customer experiences, with emphasis on integrity, customer care, and a commitment to providing a positive experience.
• Create a welcoming, engaging in-store environment
• Consistently meet and exceed personal and team sales goals
• Partner with visual and operations teams to ensure a well-presented, efficient, and welcoming showroom
• Champion an exceptional guest experience from greeting to post-sale follow‑up
• Empower associates resolving customer concerns with professionalism and empathy.

What We’re Looking For:

• Retail sales or leadership experience (Furniture/Selling experience is a PLUS but not required.)
• Bilingual is a PLUS!
• A passion for customer service and improving lives through better sleep
• Strong communication and active listening skills
• A team-oriented mindset and a desire to learn

Why You’ll Love Working with Us:

• Our experienced managers in leadership that can guide you to success in advancement.
• Competitive pay structure with guaranteed base, commission, and bonuses
• Full benefits package including health, dental, vision, and 401(k)
• Paid training and ongoing professional development
• Exclusive employee discounts on furniture, decor and mattresses

Qualifications:

Structure and Certifications

• Sleep Coach Qualifications – Must be certified in the following areas: Huddles, Scrimmages, Sales Check Out Process, Strive for 5, Coaching RSAs, Onboarding Process new RSAs & Bedding Sales Process.
• Base Salary: $150 / week + RMS Retail Sales Associate Commission Plan with $15 / hour base rate or Minimum Wage (based on state/local mandates) whichever is greater. In the event that commissions do not exceed the assigned wage at hours worked, the hourly rate will be provided as a “Forgivable Draw.” Forgivable
• Draw balances will not be treated as an advance against and prepayment of future sales compensation and will therefore not be carried forward to the next pay period. – See RMS Retail Sales Associate Commission Plan for complete commission rates. Sleep Coaches are exempt from earning overtime pay.

Monthly Store Bonus:

25% of the GM incentive when the store achieves and exceeds its budgeted goal– See RMS General Manager Pay Plan for payout amounts. Sleep coaches must also achieve the following in order to qualify for the monthly store bonus:

• A minimum of $50,000 in written volume, 15% Bedding, 5% Protection and 41% EGM on their personal sales for the calendar month.

R Guide Program:

Eligible for incentive at a maximum payout of $300 / pay period.

Sales Standards & Accountability:

Sleep Coaches must maintain the following minimum sales requirements:

• A minimum of $25,000 in written volume, 17% Bedding, 5% Protection and 41% EGM on their personal sales per pay period.

If minimum sales requirements are not met, it will result in the following:

1. 1st Occurrence: Counseling session with General Manager or Regional Manager
2. 2 Consecutive Months: Growth Plan initiated.
3. 3 Consecutive Months: Evaluation by Regional Manager, which may result in removal from the Sleep Coach Position

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.