Sleep Center Lead: Sales, Service & Team Coach

Living-Spaces; Phoenix (AZ); Presencial; USD 26 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical (full-time only)

Dental (full-time only)

Vision (full-time only)

401(k) with Company match (full and部分-

Vacation (full-time only)

Paid Sick Leave (full-time)

Flex or Health Spending Account (for -

Employee Assistance Program (full and)

Holiday pay (full-time)

Life insurance (full-time)

Resumo da oferta

Living Spaces in Phoenix is seeking a Sleep Center Lead to blend sales expertise with leadership duties. You will guide guest engagements, recommend sleep solutions, and drive Sales Per Hour while upholding KPI standards.

You’ll train and coach team members, manage escalations, returns, and CRM follow-ups, and ensure the Sleep Center runs smoothly with daily task completion and SOP adherence.

Qualificações

• High School Diploma or GED required.
• Minimum 2 years of retail experience in a direct customer interactive environment.
• High volume experience preferred.
• Equivalent combination of education and experience will be considered.

Responsabilidades

• Execute and drive proficiency in the Living Spaces Guest Engagement Model by connecting behaviors to expected sales outcomes and meeting or exceeding Sales Per Hour thresholds.
• Provide relevant advice, product knowledge, and product recommendations by conducting rest tests and assessing individual guest sleep needs.
• Present a complete sleep solution aligned to guest needs, including mattress, base, pillow, protector, and sheets.
• Ensure the Sleep Center is “Grand Opening” ready by completing the daily task list and adhering to established style guides.
• Perform all guest email follow‑up and resolve open CRM follow‑up tickets for Sleep Center guests
• Assist Store Leadership in resolving guest escalations, returns, exchanges, and discounts in accordance with SOP guidelines.
• Open and close the Vault in compliance with SOP requirements, ensuring all required documentation is accurately completed within established timeframes.
• Ensure all team members complete required training and demonstrate the ability to effectively execute company expectations and ongoing training modules.
• Comprehend, interpret, and apply data related to sleep sales, add‑on sales, and penetration to assess current departmental focus.
• Implement Sleep Center initiatives while cultivating a positive store culture by acting as a servant leader and prioritizing the experiences of both guests and team members.

Conhecimentos

Retail experience

Customer service

Microsoft Office

CRM software

Formação académica

High School Diploma or GED

Ferramentas

CRM system

POS systems

Descrição da oferta de emprego

Living Spaces in Phoenix is seeking a Sleep Center Lead to blend sales expertise with leadership duties. You will guide guest engagements, recommend sleep solutions, and drive Sales Per Hour while upholding KPI standards.

You’ll train and coach team members, manage escalations, returns, and CRM follow-ups, and ensure the Sleep Center runs smoothly with daily task completion and SOP adherence.