Slate Operations Specialist

Gateway Seminary; Ontario (CA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Gateway Seminary is seeking a Slate Operations Specialist to optimize Slate usage across Enrollment and Student Services, coordinating workflows, providing training, and serving as a liaison with IT for Slate projects across campuses.

The role requires CRM/SIS experience, strong communication, and a service mindset within a confessional academic environment. This on-site role offers opportunities to improve processes and student experiences.

Qualifications

• Experience with CRM and student information systems.
• Ability to translate needs into processes and training.
• Strong written and verbal communication skills.
• Commitment to confidentiality and data security.

Responsibilities

• Coordinate Slate across Enrollment, Registrar and Student Success, Student Services, and regional campus operations.
• Serve as the primary point of contact within Enrollment and Student Services for Slate processes, questions, improvements, and training.
• Partner with Information Technology on Slate development, integrations, data imports, and troubleshooting.
• Translate departmental needs into clear Slate processes, workflows, forms, queries, portals, and communication plans for implementation.
• Review existing processes and identify opportunities to simplify, standardize, automate, or improve work through Slate.
• Maintain and improve Slate workflows supporting the student lifecycle, including inquiry, application, admission, onboarding, registration, student success, and graduation.
• Coordinate transition of current-student processes and forms into Slate with follow-up workflows and task assignments.
• Develop and maintain documentation, procedures, and training resources for Slate users.
• Provide ongoing Slate training and support for Enrollment and Student Services staff and regional campuses.
• Help establish consistent standards for documenting student communication and interactions in Slate.
• Assist departments with identifying appropriate student populations, communication needs, follow-up processes, and reporting requirements.
• Monitor workflows to identify gaps, incomplete tasks, duplicated efforts, or areas where students may miss follow-up.
• Support Slate-based event registration, forms, portals, and other student-facing processes.
• Assist leadership with Slate reporting and operational data for enrollment, engagement, and student success.
• Stay current on Slate functionality and recommend improvements that support goals.
• Perform other Enrollment and Student Services projects as assigned by the Vice President.

Skills

CRM operations

Training delivery

Data analysis

Communication

Problem solving

Education

Bachelor’s degree or higher in IT, CS, Business, Higher Education, or related field

Tools

Slate

Jenzabar

Claude AI tools

CRM platforms

Job description

If you have any questions about this position please contact Human Resources .

The Slate Operations Specialist supports the effective use of Slate across the Enrollment and Student Services division. This position works with Enrollment, Registrar and Student Success, Student Services, regional campuses, and other stakeholders to develop consistent processes, improve workflows, coordinate communication and data needs, and help staff use Slate effectively. The specialist serves as the primary operational liaison between Enrollment and Student Services and Information Technology for Slate-related projects, translating departmental needs into clear processes and helping ensure Slate supports the student experience from initial inquiry through graduation.

Essential Duties and Responsibilities:

The following duties are considered essential to the job. With or without reasonable accommodation, qualified individuals must have the ability to:

• Coordinate the use of Slate across Enrollment, Registrar and Student Success, Student Services, and regional campus operations.
• Serve as the primary point of contact within Enrollment and Student Services for Slate processes, questions, improvements, and training.
• Partner with Information Technology on Slate development, integrations, data imports, technical configuration, and troubleshooting.
• Translate departmental needs into clear Slate processes, workflows, forms, queries, portals, and communication plans for implementation.
• Review existing processes and identify opportunities to simplify, standardize, automate, or improve work through Slate.
• Maintain and improve Slate workflows supporting the student lifecycle, including inquiry, application, admission, onboarding, registration, student success, and graduation.
• Coordinate the transition of current-student processes and forms into Slate, including appropriate follow-up workflows and task assignments.
• Develop and maintain documentation, procedures, and training resources for Slate users.
• Provide ongoing Slate training and support for Enrollment and Student Services staff and, as implementation expands, regional campus and program personnel.
• Help establish consistent standards for documenting student communication and interactions in Slate.
• Assist departments with identifying appropriate student populations, communication needs, follow-up processes, and reporting requirements.
• Monitor workflows and processes to identify gaps, incomplete tasks, duplicated efforts, or areas where students may not be receiving appropriate follow-up.
• Support Slate-based event registration, forms, portals, and other student-facing processes.
• Assist leadership with Slate reporting and operational data needed to evaluate enrollment, student engagement, and student success.
• Stay current on Slate functionality and recommend practical improvements that support departmental goals.
• Perform other Enrollment and Student Services operational projects as assigned by the Vice President.

Job duties are not limited to the list shown above and may be revised from time to time as deemed appropriate by the Seminary.

Core Values

Gateway Seminary is a confessional institution owned by the Southern Baptist Convention. While the seminary serves the larger evangelical Christian community, employees must embrace the values and standards the seminary represents as it fulfills its mission of shaping Christian leaders. Employees are expected to abide by the Baptist Faith and Message 2000, as well as our bylaws, and be an active member of their local church.

To perform the job successfully, an individual should demonstrate the following competencies:

Service: Manages difficult or emotional customer situations; Responds promptly to requests for assistance; Meets commitments.

CRM operations: Ability to support and maintain day-to-day Slate CRM operations across multiple student service areas, ensuring workflows, data processes, campaigns, queries, and user functions operate accurately and efficiently. Able to troubleshoot routine CRM issues and assist staff in effectively using Slate. Slate training will be provided.

Data Analysis: Ability to collect, organize, interpret, and communicate CRM and enrollment data to identify trends, patterns, opportunities, and areas for improvement. Able to develop and maintain reports and queries that provide actionable insights for recruitment, admissions, enrollment, and student services.

Interpersonal Skills: Focuses on solving conflicts, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others through high-quality training.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed; Promotes an atmosphere of constant improvement.

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Experience and training in a CRM preferred. Bachelor’s degree or higher in Information Technology, Computer Science, Business, Higher Education, or related field; Excellent organizational and time management abilities; Strong verbal and written communication skills; Ability to work independently and collaboratively in a team environment; Commitment to maintaining confidentiality and handling sensitive information appropriately.

Language Skills: English required.Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and business correspondence. Ability to effectively present information and respond to questions from employees, students, and the general public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Proficiency in Microsoft Office Suite and familiarity with database systems; Two years of experience with CRM and/or SIS, Slate and Jenzabar preferred; Experience using Claude Coding and other AI tools for efficiency.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. While performing the duties of this job the employee is required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear; the employee is frequently required to sit. The person is occasionally required to stand and walk. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, though moderate noise can occur at meetings and social events. It is a well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.