Application Analyst, CRM & Enrollment Systems

University of Georgia; Athens (GA); On-site; USD 65,000 - 70,000; Full time

Job summary

The University of Georgia in Athens is seeking an Application Analyst II for CRM & Enrollment Systems to manage Slate-based processes across MBA and MSBA programs.

You will configure, test, and support recruitment, application processing, and enrollment workflows; develop reports and dashboards; and provide training and documentation to staff and students.

Strong communication, data skills, and project coordination are essential to improve efficiency and data quality.

Qualifications

• Bachelor's degree in a related field or equivalent and 2 years of professional experience.
• Experience configuring and maintaining Slate or similar CRM systems.
• Ability to develop reports and dashboards for enrollment analytics.

Responsibilities

• Configure, test, and maintain Slate functionality for recruitment, admissions, and enrollment.
• Develop forms, workflows, and data imports; monitor data quality and system integrity.
• Provide user support, training, and system documentation; collaborate with stakeholders.

Skills

Slate

HTML/CSS

Business process analysis

Tableau reporting

Communication

Documentation & training

Project management

Education

Bachelor's degree in related field or equivalent

Tools

Slate (CRM)

Tableau

Job description

Job Title

Application Analyst, CRM & Enrollment Systems

Position Information

Classification Title: Application Analyst II

FLSA: Exempt

FTE: 1.00

Minimum Qualifications

Bachelor's degree in a related field or equivalent and 2 years of professional experience

Position Summary

The Application Analyst, CRM & Enrollment Systems serves as a functional application analyst and primary Slate resource for the Full-Time MBA & M.S. in Business Analytics programs. The position is responsible for the configuration, maintenance, testing, and continuous improvement of Slate functionality supporting recruitment, application processing, admission, enrollment, and enrolled student services.

The position partners with FTBMB Admissions and Student Services staff to analyze business processes, identify opportunities for improvement, and develop system-based solutions that increase efficiency, accuracy, and consistency. Responsibilities include developing and maintaining forms, workflows, portals, queries, reports, communications processes, data imports, and other Slate functionality; monitoring data quality and system integrity; providing user support and training; and documenting business processes and system procedures.

The Application Analyst, CRM & Enrollment Systems also supports data-informed enrollment operations by developing reports and dashboards, managing CRM communications infrastructure, and collaborating with Terry College and University technology partners on system issues, integrations, testing, and process improvements. The position is expected to maintain substantial knowledge of graduate admissions and student services business processes and to provide guidance on effective use of Slate based on institutional needs, industry practices, and new system functionality.

Knowledge, Skills, Abilities, and/or Competencies

• Working knowledge of CRM or enterprise application systems, preferably Technolutions Slate.
• Knowledge of HTML and CSS.
• Ability to analyze business processes and translate operational needs into system functionality.
• Experience developing queries and reports using Tableau or other tools to support business analytics
• Strong analytical and problem-solving skills, including the ability to identify data discrepancies and recommend solutions.
• Knowledge of data management, reporting, quality assurance, and testing practices.
• Ability to communicate technical concepts clearly to non-technical users.
• Ability to develop documentation and provide training to functional users.
• Strong project management and organizational skills, including the ability to manage competing priorities and deadlines.
• Ability to work collaboratively with admissions, student services, communications, and technical staff.
• Ability to research new system functionality and recommend process improvements.
• Knowledge of graduate admissions and enrollment processes preferred.
• Strong interpersonal and communication skills, with the ability to build effective working relationships with students, faculty, staff, and other stakeholders.
• Ability to work directly with students in a professional, responsive, and service-oriented manner.
• Strong attention to detail.

Physical Demands

Working in a normal office environment.

Position Details

Driving: No

Position of Trust: Yes

Financial Resources: No

P-Card: No

Direct Interaction with Children < 18 or direct patient care: No

Security Access: Yes

Credit and P-Card Policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Advertised Salary

65,000-70,000+commensurate with experience

Location

Athens Area

Work Schedule

Monday - Friday, 8:00 am - 5:00 pm

Employment Type

Employee

Full/Part Time

Full Time

Posting Type

External

CRM Communications & Enrollment Engagement Systems

Researches, conceptualizes, designs and creates highly visible email campaigns and other digital recruitment materials in coordination with other admissions and communications staff that align with the branding and messaging standards of the program, Terry College, and University of Georgia. Ensure communications and other Slate-based digital touchpoints are clear, intuitive, and easy to navigate, with a focus on providing a strong user experience for prospective students. Monitor communication processes for accuracy and effectiveness and recommend improvements as appropriate.

Percentage of time: 30

Slate Application Administration & Process Development

Serve as the primary functional Slate resource for the MBA and MSBA program office. Analyze existing and proposed business processes and translate functional needs into Slate solutions supporting recruitment, application processing, admission, and enrollment. Build, configure, test, maintain, and improve Slate functionality, including forms, portals, workflows, fields, prompts, rules, checklists, queries, communications processes, and other student- and staff-facing tools. Identify opportunities to streamline, automate, and improve business processes through effective use of Slate. Research new Slate functionality and recommend appropriate enhancements based on operational needs and industry best practices. Coordinate testing and quality assurance related to system changes, upgrades, annual application updates, and new functionality. Collaborate with Terry College technology staff and other University partners when technical escalation or integration support is required.

Percentage of time: 20

Data Management, Reporting & Quality Assurance

Develop and maintain queries, reports, dashboards, and data extracts that support recruitment, admissions, enrollment management, assessment, rankings, and strategic decision making. Monitor data integrity and develop processes to identify and resolve discrepancies, incomplete records, duplicate records, and other data-quality concerns. Manage recurring and ad hoc imports, including prospect lists, test score data, and other external data sources. Develop queries and reporting tools that support program office staff in monitoring populations, processes, student activity, and other operational needs. Perform quality-control testing related to application changes, system configuration, annual cycle preparation, and updates to business processes. Collaborate with Terry College technology staff and relevant University offices to reconcile data and troubleshoot issues involving Slate and related institutional systems.

Percentage of time: 20

Functional Support, Training & Documentation

Provide functional Slate support to admissions office staff and other designated program users. Consult with users to understand business needs, troubleshoot issues, recommend solutions, and support effective use of Slate. Provide ongoing functional support for Slate processes used in recruitment, admissions, and enrollment. Develop and maintain system documentation, process guides, training materials, and standard operating procedures. Provide individual and group training on Slate functionality, established processes, reporting tools, and best practices. Serve as a liaison between functional users and technical partners when issues require additional systems support.

Percentage of time: 15

Enrolled Student Services Slate Support

Partner with MBA and MSBA enrolled student services staff to support the development, maintenance, and continuous improvement of Slate tools and processes used after enrollment. Analyze student services business needs and identify opportunities to use Slate to improve efficiency, communication, tracking, and student support. Configure and maintain appropriate forms, workflows, portals, queries, reports, communications, and other Slate functionality. Provide troubleshooting, documentation, training, and ongoing functional support to student services users.

Percentage of time: 10

Other Projects

Other projects as assigned by the Director of Admissions

Percentage of time: 5