Slate Operations & Training Specialist

Gateway Seminary; Ontario (CA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Gateway Seminary is seeking a Slate Operations Specialist to optimize Slate usage across Enrollment and Student Services, coordinating workflows, providing training, and serving as a liaison with IT for Slate projects across campuses.

The role requires CRM/SIS experience, strong communication, and a service mindset within a confessional academic environment. This on-site role offers opportunities to improve processes and student experiences.

Qualifications

• Experience with CRM and student information systems.
• Ability to translate needs into processes and training.
• Strong written and verbal communication skills.
• Commitment to confidentiality and data security.

Responsibilities

• Coordinate Slate across Enrollment, Registrar and Student Success, Student Services, and regional campus operations.
• Serve as the primary point of contact within Enrollment and Student Services for Slate processes, questions, improvements, and training.
• Partner with Information Technology on Slate development, integrations, data imports, and troubleshooting.
• Translate departmental needs into clear Slate processes, workflows, forms, queries, portals, and communication plans for implementation.
• Review existing processes and identify opportunities to simplify, standardize, automate, or improve work through Slate.
• Maintain and improve Slate workflows supporting the student lifecycle, including inquiry, application, admission, onboarding, registration, student success, and graduation.
• Coordinate transition of current-student processes and forms into Slate with follow-up workflows and task assignments.
• Develop and maintain documentation, procedures, and training resources for Slate users.
• Provide ongoing Slate training and support for Enrollment and Student Services staff and regional campuses.
• Help establish consistent standards for documenting student communication and interactions in Slate.
• Assist departments with identifying appropriate student populations, communication needs, follow-up processes, and reporting requirements.
• Monitor workflows to identify gaps, incomplete tasks, duplicated efforts, or areas where students may miss follow-up.
• Support Slate-based event registration, forms, portals, and other student-facing processes.
• Assist leadership with Slate reporting and operational data for enrollment, engagement, and student success.
• Stay current on Slate functionality and recommend improvements that support goals.
• Perform other Enrollment and Student Services projects as assigned by the Vice President.

Skills

CRM operations

Training delivery

Data analysis

Communication

Problem solving

Education

Bachelor’s degree or higher in IT, CS, Business, Higher Education, or related field

Tools

Slate

Jenzabar

Claude AI tools

CRM platforms

Job description

Gateway Seminary is seeking a Slate Operations Specialist to optimize Slate usage across Enrollment and Student Services, coordinating workflows, providing training, and serving as a liaison with IT for Slate projects across campuses.

The role requires CRM/SIS experience, strong communication, and a service mindset within a confessional academic environment. This on-site role offers opportunities to improve processes and student experiences.