Admissions Operations and Systems Specialist

Mount Saint Mary College; Varick Homes (NY); On-site; USD 64,000 - 68,000; Full time

Job summary

Mount Saint Mary College in Newburgh, NY is seeking an Admissions Operations and Systems Specialist to manage the Slate CRM, support undergraduate admissions, and ensure data integrity across the enrollment stack.

You will design and maintain Slate functionality, build integrations with Jenzabar and other systems, and develop reports and dashboards to guide enrollment decisions. Collaboration with IT, Financial Aid, and Registrar is essential.

Qualifications

• 1–3 years of experience in college admissions or related student-facing higher education role.
• Familiarity with admissions cycle processes and yield activities.
• Experience with student records, reports and data to support admissions goals.
• Experience with Slate or similar CRM systems preferred.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Administer Slate CRM including configuration and maintenance.
• Design, build, and maintain Slate applications, forms, portals, and workflows.
• Develop data integrations between Slate, Jenzabar, and other systems.
• Monitor and resolve slate-related data issues across enterprise systems.
• Establish data governance and perform regular audits and reconciliation.
• Create and maintain advanced reporting and dashboards for enrollment decisions.
• Collaborate with IT, Financial Aid, Registrar, and Enrollment leadership.
• Support applicant-facing Slate functionality and document management workflows.
• Provide training and ongoing support for admissions staff.

Skills

Analytical skills

Time management

Communication

CRM training

Cross-functional collaboration

Excel

Word

Data entry

Adaptability

Confidentiality

Recruitment events

Tools

Slate CRM

Jenzabar

Axiom

Third-party integrations

Financial aid systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admissions Operations and Systems Specialist

Branch One Regular Full-Time Professional Newburgh, NY, US

Salary Range: $64,000.00 To $68,000.00 Annually

Job Title: Admissions Operations and Systems Specialist

Reports To: Associate Director of Admission

Status: Full-Time, Exempt

Summary/objective

Reporting to the Associate Director of Admissions, the Admissions Operations and Systems Specialist supports the Admissions office with the execution, auditing, planning, process review, and the evaluation of all aspects related to initiating and completing applications for the Admissions Office. This position will also assist with the maintenance, monitoring, and improvement of the CRM (Slate) functions.

Essential functions

• Serve as an administrator for the Slate CRM, managing system configuration, maintenance, optimization, and ongoing enhancements in support of undergraduate admissions operations.
• Design, build, and maintain Slate functionality including applications, forms, portals, reader workflows, communication plans, configurable joins, datasets, queries, reports, rules, permissions, and automations.
• Lead the continuous assessment and optimization of Slate functionality by researching new features, best practices, and system enhancements to maximize platform capabilities.
• Develop and maintain data integrations between Slate, the Student Information System (Jenzabar), Axiom, testing vendors, financial aid systems, and other third-party applications while ensuring data integrity and accuracy.
• Monitor, troubleshoot, and resolve complex system, integration, and data issues across Slate and related enterprise systems.
• Establish and maintain data governance standards through regular auditing, validation, duplicate management, and reconciliation of admissions and enrollment data.
• Manage the import and validation of prospect, applicant, and testing data including purchased search names, SAT/ACT, AP, Common App, and other external data sources.
• Build and maintain advanced reporting and dashboards that support operational decision-making, enrollment management, and institutional reporting.
• Collaborate with Information Technology, Financial Aid, Registrar, and Enrollment leadership on system enhancements, integrations, and strategic initiatives.
• Oversee applicant-facing Slate functionality, including the applicant portal, ensuring an intuitive and effective user experience while resolving escalated technical issues.
• Manage and optimize document management processes, application review workflows, and electronic records to ensure efficient processing and compliance.
• Configure and maintain financial aid data imports and related applicant communications within Slate.
• Develop documentation, standard operating procedures, and training materials for Slate users across the admissions team.
• Provide functional training, and ongoing support for admissions staff, promoting effective use of Slate and adoption of best practices.
• Recommend and implement process improvements through automation, workflow redesign, and emerging technologies.
• Participate in recruitment and yield activities (e.g. open houses, information sessions, admitted student programs) as needed.
• Perform other duties as assigned.

Skills/Abilities

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written, verbal, and interpersonal communication skills.
• Ability to train team members on CRM functions and proper use.
• Ability to collaborate effectively across departments and functional areas.
• Proficiency with Microsoft Excel and Word.
• Accurate and efficient data input skills with an eye for detail.
• Comfortable learning and adapting to new technologies and software.
• Experience working in a highly collaborative diverse environment with the ability to maintain confidentiality of data.
• Participate in on campus recruitment and yield events, including but not limited to Open Houses, Information Sessions, and Accepted Student Days.
• Maintain a broad knowledge base about the College, its programs and opportunities. Maintain broad knowledge base about general trends in secondary and higher education.

Supervisory responsibilities

This position has no supervisory responsibilities or direct reports.

Work environment

• Office Setting: Cubicles, open desks, or private offices with access to necessary tools like computers, phones, and office supplies.
• Remote Setting: Working from home or another location with access to virtual communication platforms and necessary technology.
• Sitting: Ability to remain in a stationary position and operate a computer for extended periods.
• Typing/Computer Use: Frequent use of a computer keyboard and mouse.
• Vision Requirements: Ability to read and view screens for extended periods.
• Speaking/Hearing: Regular communication with coworkers and clients in person, over the phone, or via video calls.
• Lifting/Carrying: Occasionally lifting or moving items/boxes up to 40 pounds.
• Reaching/Bending: Periodic reaching for or bending to access files, supplies, or equipment.
• Mobility: Walking short distances within the office or to meeting rooms.

Schedule requirement

• Occasional evening and weekend work to support recruitment events.

Required education and experience

• 1–3 years of experience in college admissions, enrollment management, or a related student-facing higher education role (such as financial aid, registrar, or student services).
• Working knowledge of the admissions cycle, including application processing, file review, communications, and yield activities.
• Strong attention to detail and comfort working with student records, reports, and data to support admissions goals.
• Ability to collaborate with counselors, staff, and campus partners in a fast-paced, deadline-driven environment.

Preferred education and experience

• Experience using Slate or another CRM, student information system, or enrollment platform.
• Interest in building technical skills in admissions operations. Training in Slate will be provided.

Work authorization/security clearance requirements

Must be authorized to work in the United States. MSMC does not sponsor employment visas at this time.

EEO statement

Mount Saint Mary College is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We actively encourage applications from individuals of all backgrounds, experiences, and perspectives.

Other duties

Please note this job description is not de signed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.