Skip Trace Specialist

OneMain General Services Corporation; West Valley City (UT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Up to 4% 401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Job summary

OneMain Financial in West Valley City, UT is seeking a Skip Trace Specialist to locate customers and collateral using investigative techniques while adhering to FDCPA and CFPB regulations. You will manage a repossession queue and handle delinquency resolution through outbound and inbound calls.

The role requires a HS diploma, 1+ year skip tracing and collections experience; proficiency with Excel/Word; onsite work with a 9-to-6 schedule, and bonus potential.

Qualifications

• High School diploma or GED required.
• At least 1 year of skip tracing experience in DRN, RDN, idiCORE, Carfax, etc.
• 1+ years of collections or call center experience.
• Strong understanding of skip tracing and systems.
• Working knowledge of Microsoft Office Suite, including Excel and Word.

Responsibilities

• Perform and complete skip tracing activities on all assigned accounts to prevent the charge off.
• Inbound/outbound calls to discuss delinquency resolution.
• Maintain and establish new repossession and transport vendor relationships.
• Manage accounts from repossession assignment to transportation to auction.
• Completes required applicable paperwork including sending all required Federal and State regulation letters.

Skills

Skip tracing

Customer service

Phone negotiations

Call center experience

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

As a Skip Trace Specialist, you will locate customers and collateral using various investigative (skip tracing) techniques. All duties and tasks must be completed by adhering to FDCPA and CFPB regulations. Manages a repossession queue of approximately 70-100 accounts maintaining charge offs at an acceptable rate as determined by management.

In the Role

Perform and complete skip tracing activities on all assigned accounts to prevent the charge off and company loan loss. This includes inbound/outbound calls to discuss delinquency resolution.

Maintain and establish new repossession and transport vendor relationships.

Manage all accounts that have been assigned to them from the repossession assignment to the transportation of the vehicle to the auction.

Completes required applicable paperwork including sending all required Federal and State regulation letters.

Requirements

• High School diploma or GED required
• At least 1 year of skip tracing experience in DRN, RDN, idiCORE, Carfax, etc.
• 1+ years of collections or call center experience
• Strong understanding of skip tracing and systems
• Working knowledge of Microsoft Office Suite, including Excel and Word.

Preferred

• Excellent customer service skills.
• Excellent phone and negotiation skills.
• Collateral lending experience

Location: Onsite in West Valley City, UT

Pay: Hourly + bonus potential

Schedule: Monday through Friday from 9:00am-6:00pm with a rotating Saturday shift every 6 weeks.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.