Account Resolution Specialist

OneMain Financial; Evansville (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and wellbeing options for team

Up to 4% matching 401(k)

Employee Stock Purchase Plan

Tuition reimbursement

Continuing education

Bonus eligible

Paid time off

Paid volunteer time

Job summary

OneMain Financial Group is seeking a Collector to work with delinquent customers, initiating contact by phone to arrange repayment or settlements on personal loan accounts. The role emphasizes negotiation, documentation, and compliance with FDCPA and state laws.

Evansville, IN campus access is required, with a schedule supporting 40 hours/week. The ideal candidate will have strong negotiation and communication skills, experience in collections or call centers, and the ability to prioritize

Qualifications

• Education - High School diploma OR GED minimum.
• Collections / Call Center experience strongly preferred.
• An in-depth understanding of collections and negotiation skills.
• Strong negotiation skills to resolve escalated calls.
• A high degree of self-management to successfully prioritize workday.
• Excellent communication, persuasion and problem-solving skills.
• Ability to maintain confidentiality and sensitive information.
• Sales experience is desirable.
• Candidates are expected to commute to our Evansville, IN campus.

Responsibilities

• Contact delinquent, charged-off customers to arrange repayment or settlement of balances as per laws and policies.
• Negotiate with customers to resolve accounts.
• Maintain and document information on computer system for accounts in collections.
• Investigate, research, and track consumer information using skip tracing tools.
• Meet production indicators in a goal-oriented environment.
• Ensure compliance with FDCPA and state regulations.

Skills

Negotiation

Communication

Self-management

Confidentiality

Sales experience

Call center experience

Education

High School Diploma / GED

Job description

The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on Personal loans.

In the Role

• Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve accounts.
• Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
• Investigate, research, and track consumer information using online skip tracing tools
• Work in a goal-oriented environment to meet production indicators.
• Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Requirements

• Education - High School diploma OR GED minimum
• Collections / Call Center experience strongly preferred
• An in-depth understanding of collections and negotiation skills
• Strong negotiation skills to resolve escalated calls
• A high degree of self-management to successfully prioritize workday
• Excellent communication, persuasion and problem-solving skills
• Ability to maintain confidentiality and sensitive information
• Sales experience is desirable
• Candidates are expected to commute to our Evansville, IN campus

Work Schedule

• Hours of Operation
• Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM
• The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.

Training Schedule

• The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands‑on training with experienced Team Members to ensure success.

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer‑first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more