Account Resolution Specialist

OneMain Financial; Evansville (IN); In loco; USD 35.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and wellbeing options

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% des)

Tuition reimbursement

Continuing education

Bonus eligible

Paid time off

Paid volunteer time

And more

Descrizione del lavoro

OneMain Financial is seeking a Collector to contact delinquent, charged-off customers to arrange repayment or settlement of account balances on personal loans. You will initiate contact, negotiate settlements, and document status in our system.

In this role you will adhere to FDCPA and state regulations, research consumer information, and strive to meet production targets in a fast-paced call center environment. Commuting to our Evansville, IN campus is required.

Competenze

• In-depth understanding of collections and negotiation skills.
• Strong negotiation skills to resolve escalated calls.
• A high degree of self-management to successfully prioritize workday.
• Sales experience is desirable.

Mansioni

• Contact delinquent, charged-off customers to arrange repayment or settlement on personal loans.
• Initiate contact with customers via telephone regarding charge-off accounts and negotiate settlements.
• Maintain and note information regarding customer and account status in the computer system.
• Investigate, research, and track consumer information using online skip tracing tools.
• Work in a goal-oriented environment to meet production indicators.
• Maintain compliance with FDCPA and state regulations.

Conoscenze

Excellent communication

Persuasion

Problem-solving

Negotiation

Self-management

Confidentiality

Sales experience

Formazione

HS diploma

GED

Descrizione del lavoro

The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on Personal loans.

In the Role

• Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve accounts.
• Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
• Investigate, research, and track consumer information using online skip tracing tools
• Work in a goal-oriented environment to meet production indicators.
• Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Requirements

• Education - High School diploma OR GED minimum
• Collections / Call Center experience strongly preferred
• An in-depth understanding of collections and negotiation skills
• Strong negotiation skills to resolve escalated calls
• A high degree of self-management to successfully prioritize workday
• Excellent communication, persuasion and problem-solving skills
• Ability to maintain confidentiality and sensitive information
• Sales experience is desirable
• Candidates are expected to commute to our Evansville, IN campus

Work Schedule:

• Hours of Operation
• Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM
• The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.

Training Schedule:

• The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more