Operations Support Representative

OneMain Financial; Salt Lake City (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking an Operations Support Representative to accurately process incoming payments, including checks, wires, and ACH, at our West Valley City location. The role emphasizes compliance with internal controls and banking regulations to minimize risk and ensure timely settlement.

You will process deposits, reconcile files, monitor ACH/wires, resolve discrepancies, and contribute to system upgrades and automation initiatives.

Qualifications

• Working knowledge of payment systems (ACH, wire transfer platforms, lockbox systems).
• High school diploma or equivalent required; associate degree a plus.

Responsibilities

• Process and verify daily check deposits, stop payments, and check returns.
• Handle payment files, batch processing, and transaction reconciliation.
• Monitor and process ACH debits/credits and wire transfers with cut-offs.
• Research and resolve payment discrepancies, rejects, and exceptions.
• Collaborate with Accounting and Dealer Receivables to resolve issues.
• Assist with system upgrades, process improvements, and automation initiatives.
• Handle payment reversals and reapplications.
• Access Lockbox for Accounts Payable Checks.
• Assist with Mail Processing.

Skills

Payment systems

Attention to detail

Excel

Data entry

Communication

Problem solving

Education

High school diploma or equivalent

Associate degree

Tools

Lockbox systems

Payment processing platforms

Job description

The Operations Support Representative is responsible for accurately and efficiently processing incoming payments, including checks, wires and ACH. This role ensures compliance with internal controls, and banking regulations, while minimizing risk and ensuring timely settlement of transactions.

In the role

• Process and verify daily check deposits, stop payments, and check returns
• Handle payment files, batch processing, and transaction reconciliation
• Monitor and process ACH debits/credits and wire transfers in accordance with cut-off times
• Research and resolving payment discrepancies, rejects, and exceptions
• Collaborate with internal departments (Accounting, Dealer Receivables) to resolve issues
• Assist with system upgrades, process improvements, and automation initiatives
• Payment reversals and reapplications
• Accounts Payable Checks Lockbox Access
• Assistance with Mail Processing

Requirements:

• Working knowledge of payment systems (ACH, wire transfer platforms, lockbox systems)
• High school diploma or equivalent required; associate degree a plus
• Strong attention to detail and accuracy under deadline pressure
• Proficient in Microsoft Excel and financial transaction platforms
• Good communication and problem-solving skills
• Basic math and data entry skills

Location: On-site at our West Valley City, UT location

Schedule: Monday through Friday 8am-5pm

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance.

Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.