Collector

OneMain Financial; London (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial in London, KY is seeking a customer service oriented Team Member to assist customers with financial servicing needs via inbound and outbound calls. You will listen to situations, determine best use of products and services, and help resolve account matters under FDCPA and state regulations.

You will balance multiple tasks, work with internal teams, and maintain accurate documentation, with two weeks of classroom training followed by hands-on practice to ensure success.

Qualifications

• High School Diploma or GED required.
• Proficiency in utilizing multiple tools/systems.
• Skilled at achieving and exceeding goals.

Responsibilities

• Assist customers with financial servicing needs through inbound and outbound contact.
• Negotiate with customers to resolve account matters in compliance with FDCPA and state laws.
• Maintain and note all information and documentation on customer and account status.
• Collaborate with internal teams in person and virtually to connect with other departments.

Skills

Multitasking

Goal oriented

Customer service mindset

Education

High School Diploma or GED

Tools

CRM systems

Job description

In the Role: Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services. Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day. Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations. Maintain and note all appropriate information and documentation on customer and account status. Collaborate both in person and virtually, using available technology to connect with other internal teams.

Requirements

• High School Diploma or GED
• Proficiency in utilizing multiple tools/systems simultaneously
• Skilled at achieving and exceeding goals

Preferred Experience

Working in customer service, collections or call center environments

Bilingual: Spanish

Work Schedule

Hours of Operation Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM. The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.

Training Schedule

The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands‑on training with experienced Team Members to ensure success.

Location

Onsite - London, KY

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, We've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer‑first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full‑and some part‑timers with:

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Key Word Tags

Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

Equal Employment Opportunity

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

About OneMain

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.