Skin Health Customer Support Specialist

ZO Skin Health, Inc.; Omaha (NE); Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

ZO Skin Health, Inc. is seeking a Customer Service Representative to deliver exceptional service to all customers, internal and external. You will handle inquiries about orders, resolve issues, and ensure accurate account and order processing.

You will communicate clearly by phone, email, and chat, maintain records with diligence, and collaborate with internal teams on promotions and shipping details. Prior customer service experience is required; ERP/WMS familiarity is a plus.

Qualifications

• Minimum of 2 years’ experience in customer service.
• Excellent verbal and written communication, including active listening.
• Strong computer skills with Microsoft Office and multiple apps.

Responsabilités

• Interact with customers via phone, email, online chat or in person to respond to questions related to product orders.
• Ensure customer accounts and order deadlines are met timely and accurately.
• Field customer questions and complaints, escalating issues as appropriate.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints or comments.
• Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
• Maintain confidentiality of customer information.

Connaissances

Customer service

Active listening

Microsoft Office

Problem solving

Time management

Learning agility

Outils

ERP systems

WMS experience

Description du poste

ZO Skin Health, Inc. is seeking a Customer Service Representative to deliver exceptional service to all customers, internal and external. You will handle inquiries about orders, resolve issues, and ensure accurate account and order processing.

You will communicate clearly by phone, email, and chat, maintain records with diligence, and collaborate with internal teams on promotions and shipping details. Prior customer service experience is required; ERP/WMS familiarity is a plus.