Customer Experience Specialist — Delight Customers Fast

Zoetis; United States; Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

401K with match

4 weeks vacation

Job summary

Zoetis is seeking a Customer Experience Specialist in the United States to deliver exceptional service across all customer interactions. You will handle inbound calls, chats, and emails, process orders in SAP, and support marketing and sales campaigns.

Strong communication, multitasking, and problem-solving abilities are essential. The role supports operations with cross-functional teams and requires a positive, customer-focused attitude.

Qualifications

• Associate or bachelor's degree highly preferred.
• Minimum 1 year experience in a customer service-related field.
• Excellent written and oral communication skills especially over the telephone.

Responsibilities

• Delight the customer with first-line support and personalized service.
• Handle 80 inbound calls, chat, and emails daily.
• Process orders accurately in SAP and support online platforms.
• Educate customers on Zoetis products and programs.
• Collaborate with Sales, Marketing, and Logistics to exceed customer needs.

Skills

Customer service

Telephone support

Multitasking

Problem solving

Communication

Sales skills

Education

Associate or Bachelor's preferred

Tools

SAP

Five9

Microsoft Office

Job description

Zoetis is seeking a Customer Experience Specialist in the United States to deliver exceptional service across all customer interactions. You will handle inbound calls, chats, and emails, process orders in SAP, and support marketing and sales campaigns.

Strong communication, multitasking, and problem-solving abilities are essential. The role supports operations with cross-functional teams and requires a positive, customer-focused attitude.