Customer Support Specialist

Alliance Family Health Center Inc; Richmond (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a Customer Support Specialist to deliver exceptional service to clients in the health and wellness space.

You will respond to inquiries by phone, email, and chat and provide clear product information to help customers reach their health goals. In a fast-paced setting you will troubleshoot issues, escalate complex cases, document interactions, and assist with account management and billing questions.

Qualifications

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Empathetic and patient demeanor
• Ability to work in a fast-paced environment
• Previous customer service experience preferred
• Knowledge of the health and wellness industry a plus

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Skills

Clear communicator

Problem solver

Empathetic demeanor

Fast-paced adaptability

Customer service exp

Health/wellness knowledge

Job description

We are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients in the health and wellness industry. This role requires strong communication skills, problem-solving abilities, and a passion for helping others achieve their health goals.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Qualifications:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Empathetic and patient demeanor
• Ability to work in a fast-paced environment
• Previous customer service experience preferred
• Knowledge of the health and wellness industry a plus