Customer Service Representative

ZO Skin Health, Inc.; Omaha (NE); On-site; USD 34,000 - 52,000; Full time

Job summary

ZO Skin Health, Inc. is seeking a Customer Service Representative to deliver exceptional service to all customers, internal and external. You will handle inquiries about orders, resolve issues, and ensure accurate account and order processing.

You will communicate clearly by phone, email, and chat, maintain records with diligence, and collaborate with internal teams on promotions and shipping details. Prior customer service experience is required; ERP/WMS familiarity is a plus.

Qualifications

• Minimum of 2 years’ experience in customer service.
• Excellent verbal and written communication, including active listening.
• Strong computer skills with Microsoft Office and multiple apps.

Responsibilities

• Interact with customers via phone, email, online chat or in person to respond to questions related to product orders.
• Ensure customer accounts and order deadlines are met timely and accurately.
• Field customer questions and complaints, escalating issues as appropriate.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints or comments.
• Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
• Maintain confidentiality of customer information.

Skills

Customer service

Active listening

Microsoft Office

Problem solving

Time management

Learning agility

Tools

ERP systems

WMS experience

Job description

The Customer Service Representative will provide exceptional customer service to ZO Skin Health customers, both internal and external.

Essential Duties and Responsibilities

• Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat or in person to respond to questions related to product orders, and support the Customer Service email account.
• Ensure customer account setup and order deadlines are met timely and accurately.
• Field customer questions and complaints, escalating issues as appropriate.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints or comments.
• Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
• Maintain confidentiality of customer information.

Job Qualifications

• Minimum of 2 years’ experience in customer service.
• Excellent verbal and written communication skills, including active listening.
• Strong computer skills, utilizing the Microsoft suite and multiple applications simultaneously.
• Demonstrated service focus, problem solving, decision making and time management.
• Strong willingness to learn and follow detailed instructions.
• Must demonstrate proficiency with company systems within 90 days of hire.

Preferred Qualifications

• Enterprise resources planning (ERP) and warehouse management systems (WMS) experience.
• Skincare, cosmeceutical or pharmaceutical industry experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.