Skilled Nursing Client Services Coordinator

bayada home health care; Mantua Township (NJ); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

PTO

401(k) match

Comprehensive benefits

Job summary

BAYADA Home Health Care is seeking a Client Services Associate for our Sewell, NJ Skilled Nursing office. You will manage a small caseload, coordinate client and field-nurse schedules, and support onboarding, payroll, and compliance in a busy office setting.

The role emphasizes compassionate client service, precise documentation, and collaboration with clinical leaders to ensure reliable care at home.

Qualifications

• Required: High school diploma or equivalent.
• Strong organization, attention to detail, follow-through, and time-management skills.
• Ability to manage multiple client-service, onboarding, compliance, scheduling, and payroll priorities.
• Strong written and verbal communication skills.
• Proficiency with computers and the ability to learn scheduling, documentation, payroll, email, and reporting systems.
• Ability to handle confidential client and employee information with discretion and professionalism.
• Comfort working in a fast-paced office environment with frequent changes and time-sensitive requirements.
• Commitment to accurate documentation, compliance, and a positive client and employee experience.

Responsibilities

• Manage a small caseload and support day-to-day coordination of services for assigned clients.
• Communicate with clients, families, field nurses, referral sources, and office partners to ensure needs are met with compassion, excellence, and reliability.
• Coordinate schedules and case coverage for assigned clients and field nurses.
• Help process payroll accurately and on time for assigned cases and field employees.
• Support field-nurse onboarding from offer acceptance through readiness to provide care.
• Process onboarding paperwork, background-check documentation, clearances, health records, licenses, certifications, and other required compliance items.
• Coordinate initial NHT and orientation activities for newly hired field nurses.
• Track onboarding progress, outstanding documents, required training, and employee readiness.
• Support compliance follow-up, credential tracking, file audits, and renewal requirements.
• Maintain accurate client, employee, scheduling, payroll, and service records.
• Partner with clinical leaders and office leadership to ensure nurses are prepared and compliant before providing care.
• Respond to client, family, referral-source, and field-nurse questions and escalates concerns appropriately.
• Proactively problem-solve service, scheduling, staffing, documentation, and payroll issues.
• Provide backup support to the Client Services Manager and office leadership.
• Welcome field nurses and visitors and help create a positive, responsive office experience.
• Collaborate with the office team on process improvements, reporting, and operational projects.
• Participate in training and development activities designed to prepare you for future leadership opportunities.
• Model The BAYADA Way in all interactions, demonstrating compassion, excellence, and reliability.

Skills

Organizational skills

Attention to detail

Time management

Communication skills

Multi-tasking

Discretion with confidential data

Adaptability

Customer service mindset

Education

High school diploma or equivalent

Tools

Scheduling software

Payroll systems

HRIS

EMR familiarity

Job description

BAYADA Home Health Care is seeking a Client Services Associate for our Sewell, NJ Skilled Nursing office. You will manage a small caseload, coordinate client and field-nurse schedules, and support onboarding, payroll, and compliance in a busy office setting.

The role emphasizes compassionate client service, precise documentation, and collaboration with clinical leaders to ensure reliable care at home.