Healthcare Client Services Coordinator

bayada home health care; Mantua Township (NJ); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

PTO

401(k) match

Comprehensive benefits

Job summary

BAYADA Home Health Care is seeking a Client Services Associate for our Sewell, NJ Skilled Nursing office. You will manage a small caseload, coordinate client and field-nurse schedules, and support onboarding, payroll, and compliance in a busy office setting.

The role emphasizes compassionate client service, precise documentation, and collaboration with clinical leaders to ensure reliable care at home.

Qualifications

• Required: High school diploma or equivalent.
• Strong organization, attention to detail, follow-through, and time-management skills.
• Ability to manage multiple client-service, onboarding, compliance, scheduling, and payroll priorities.
• Strong written and verbal communication skills.
• Proficiency with computers and the ability to learn scheduling, documentation, payroll, email, and reporting systems.
• Ability to handle confidential client and employee information with discretion and professionalism.
• Comfort working in a fast-paced office environment with frequent changes and time-sensitive requirements.
• Commitment to accurate documentation, compliance, and a positive client and employee experience.

Responsibilities

• Manage a small caseload and support day-to-day coordination of services for assigned clients.
• Communicate with clients, families, field nurses, referral sources, and office partners to ensure needs are met with compassion, excellence, and reliability.
• Coordinate schedules and case coverage for assigned clients and field nurses.
• Help process payroll accurately and on time for assigned cases and field employees.
• Support field-nurse onboarding from offer acceptance through readiness to provide care.
• Process onboarding paperwork, background-check documentation, clearances, health records, licenses, certifications, and other required compliance items.
• Coordinate initial NHT and orientation activities for newly hired field nurses.
• Track onboarding progress, outstanding documents, required training, and employee readiness.
• Support compliance follow-up, credential tracking, file audits, and renewal requirements.
• Maintain accurate client, employee, scheduling, payroll, and service records.
• Partner with clinical leaders and office leadership to ensure nurses are prepared and compliant before providing care.
• Respond to client, family, referral-source, and field-nurse questions and escalates concerns appropriately.
• Proactively problem-solve service, scheduling, staffing, documentation, and payroll issues.
• Provide backup support to the Client Services Manager and office leadership.
• Welcome field nurses and visitors and help create a positive, responsive office experience.
• Collaborate with the office team on process improvements, reporting, and operational projects.
• Participate in training and development activities designed to prepare you for future leadership opportunities.
• Model The BAYADA Way in all interactions, demonstrating compassion, excellence, and reliability.

Skills

Organizational skills

Attention to detail

Time management

Communication skills

Multi-tasking

Discretion with confidential data

Adaptability

Customer service mindset

Education

High school diploma or equivalent

Tools

Scheduling software

Payroll systems

HRIS

EMR familiarity

Job description

Client Services Associate – Skilled Nursing | Sewell, NJ

Salary: $45,000–$50,000 annually plus commission

Schedule: Full-time, exempt | Monday–Friday | Daytime office hours, approximately 8:30 a.m.–5:00 p.m.

Benefits: Weekly pay, PTO, comprehensive benefits, and 401(k) match

BAYADA HOME HEALTH CARE is seeking a Client Services Associate for our Washington Township (WT) Skilled Nursing office in Sewell, NJ. In this office-based role, you will support a small caseload of clients while helping onboard field nurses, maintain compliance, coordinate schedules, and support accurate payroll and day-to-day service delivery.

Our Skilled Nursing team provides high-quality care to clients in the comfort of home. This role is an important connection point between clients, families, field nurses, clinical leaders, and office operations—helping ensure that clients receive dependable care and that nurses have the support and documentation needed to be successful in the field.

If you are organized, detail-oriented, and energized by helping both clients and employees, this could be the next step in your career. This Client Services Associate position is ideal for someone who enjoys balancing relationship-building with administrative follow-through, onboarding responsibilities, compliance tracking, scheduling, and payroll coordination.

What you’ll do

• Manage a small caseload and support day-to-day coordination of services for assigned clients
• Communicate with clients, families, field nurses, referral sources, and office partners to ensure needs are met with compassion, excellence, and reliability
• Coordinate schedules and case coverage for assigned clients and field nurses
• Help process payroll accurately and on time for assigned cases and field employees
• Support field-nurse onboarding from offer acceptance through readiness to provide care
• Process onboarding paperwork, background-check documentation, clearances, health records, licenses, certifications, and other required compliance items
• Coordinate initial NHT and orientation activities for newly hired field nurses
• Track onboarding progress, outstanding documents, required training, and employee readiness
• Support compliance follow-up, credential tracking, file audits, and renewal requirements
• Maintain accurate client, employee, scheduling, payroll, and service records
• Partner with clinical leaders and office leadership to ensure nurses are prepared and compliant before providing care
• Respond to client, family, referral-source, and field-nurse questions and escalates concerns appropriately
• Proactively problem-solve service, scheduling, staffing, documentation, and payroll issues
• Provide backup support to the Client Services Manager and office leadership
• Welcome field nurses and visitors and help create a positive, responsive office experience
• Collaborate with the office team on process improvements, reporting, and operational projects
• Participate in training and development activities designed to prepare you for future leadership opportunities
• Model The BAYADA Way in all interactions, demonstrating compassion, excellence, and reliability

Required

• High school diploma or equivalent
• Strong organization, attention to detail, follow-through, and time-management skills
• Ability to manage multiple client-service, onboarding, compliance, scheduling, and payroll priorities
• Strong written and verbal communication skills
• Proficiency with computers and the ability to learn scheduling, documentation, payroll, email, and reporting systems
• Ability to handle confidential client and employee information with discretion and professionalism
• Comfort working in a fast-paced office environment with frequent changes and time-sensitive requirements
• Commitment to accurate documentation, compliance, and a positive client and employee experience

Preferred

• Experience with nurse onboarding, credentialing, compliance, orientation, or employee-file management
• Experience with scheduling, staffing, payroll, referrals, or coordinating healthcare services
• Experience supporting field nurses, clients, families, or clinical teams
• Familiarity with electronic medical records, HRIS, payroll, scheduling, or compliance-tracking systems
• Knowledge of the local community and service area

Why join BAYADA

• Support a mission-driven Skilled Nursing team focused on helping clients receive high-quality care at home
• Join a supportive, values-based nonprofit organization
• Build meaningful relationships with clients, families, field nurses, clinical leaders, and office teams
• Develop skills in client services, nurse onboarding, compliance, scheduling, payroll, and office operations
• Access ongoing training, mentorship, and career growth opportunities
• Enjoy weekly pay, paid time off, and a comprehensive benefits package
• Grow your career within a respected organization that values internal development
• Make a meaningful difference for clients and families throughout your community
• Bring your organization, reliability, and customer-service strengths to a team that values excellence and accountability

Benefits

BAYADA offers a comprehensive Total Rewards program designed to support employees with health plan options, flexibility, and long-term financial security. Learn more at https://www.bayada.com/benefits.

Benefits may include:

• Medical, dental, and vision coverage
• Paid holidays, vacation, and sick time
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement
• Direct deposit

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.