Ski School Director & Guest Experience Lead

Mountain-Capital-Partners; Flagstaff (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Mountain-Capital-Partners in Flagstaff, AZ seeks an experienced ski/snowboard instructor supervisor to lead our SRS team, oversee staff training and daily operations, and ensure safety and guest satisfaction across all programs.

Responsibilities include budgeting, staff development, and coordinating with leadership to meet quality and safety targets while staying current on industry standards.

Qualifications

• 3 years as a full-time ski/snowboard instructor or supervisor (Preferred)
• Minimum of 5 years in the outdoor industry
• Previous experience of managing a minimum of 100 people (Preferred)
• PSIA/AASI Member in Good Standing (Level 3 Preferred)

Responsibilities

• Lead the SRS team in recruiting, hiring efforts, professional development of all employees and direct oversight of SRS adult & children’s programs.
• Provide feedback and connect employees with appropriate training, growth and leadership opportunities.
• Financial management of all operations, including budget, operating expenses, payroll, and revenue through product development and performance.
• Track, monitor, and analyze labor to revenue.
• Know where the SRS stands financially as part of overall company performance.
• Oversee information presented on SRS landing pages at snowbowl.ski
• Monitor Guest Research scores / feedback and act upon them and provide excellent guest service in daily interactions while addressing guest concerns
• Work with Leadership across departments to support and achieve quality, financial, and safety targets.
• Provide guidance for training to create and implement a plan and monitor the quality of training.
• Communicate effectively across departments to ensure staff training matches the intended outcomes, program coordination is smooth with all operating groups and ensure safety and organization
• Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, child abuse guidelines, temporary background checks, emergency evacuation and lightning procedures.
• Know and model the school teaching system and guest service guidelines and be prepared to lead clinics and teach the public when necessary.
• Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations including ISIA, PSIA/AASI.
• Promote and emphasize safety in all classes.
• Understand and oversee instructor daily paperwork
• Help to diffuse tense situations such as upset guests or instructors, or confrontations

Job description

Mountain-Capital-Partners in Flagstaff, AZ seeks an experienced ski/snowboard instructor supervisor to lead our SRS team, oversee staff training and daily operations, and ensure safety and guest satisfaction across all programs.

Responsibilities include budgeting, staff development, and coordinating with leadership to meet quality and safety targets while staying current on industry standards.