Ski and Ride School Supervisor

Mountain-Capital-Partners; Flagstaff (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Mountain-Capital-Partners in Flagstaff, AZ is seeking a Ski & Ride School Supervisor to oversee daily activities of instructors and line-ups, promoting a fun, safe environment for guests and staff.

You will coach and evaluate instructors, coordinate training, hire and schedule staff, enforce safety standards, and collaborate with Ski School leadership to meet quality and financial goals.

Qualifications

• 2 years as a full-time ski/snowboard instructor.
• Experience in supervisor or management roles preferred.
• PSIA/AASI Level 2 certification preferred.
• Must promote a safe, fun environment in all classes.

Responsibilities

• Oversee daily activities of Ski & Ride School instructors.
• Promote fun, safe environment for employees and guests.
• Provide feedback and connect staff with training and growth opportunities.
• Monitor guest experience and align with company values and resort goals.
• Coordinate hiring, training, supervision, discipline and scheduling of staff.
• Ensure safety and health regulations are followed in all classes.
• Lead clinics and teach the public when necessary.
• Work with Ski School leadership to meet quality, financial, and safety targets.
• Maintain professional appearance and follow uniform policy.
• Collaborate across departments for smooth program coordination.

Skills

Team leadership

Communication

Safety compliance

Guest service

Customer service

Instructing techniques

Education

PSIA/AASI Level 2 Certification

Job description

This position will supervise daily activities of Ski & Ride School Instructors and ski and snowboard line-ups. Promote a fun safe environment for employees and guests. They will facilitate safe, professional, competent and fun instruction, skiing and/or snowboarding at Arizona Snowbowl. The position is responsible for teaching skills and techniques in a clear concise manner per the department's policies and progressions and provide the tools and atmosphere to develop instructors personal skiing and/or snowboarding, and teaching skills.Job Responsibilities:Provide feedback and connect employees with appropriate training, growth and leadership opportunities.Hold a high standard of operation and guest service while monitoring quality of SRS products to ensure exceptional guest experience, alignment with Company values, resort goals, financial success, through enhancements to current and the development of future products/programs.Must be willing to work with all aspects of the Ski and Ride School including adult lessons, kids lessons, and all programs including the Snowburners 6 week program.Communicate effectively to ensure day to day operation matches the intended outcomes.Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, child abuse guidelines, temporary background checks, emergency evacuation and lightning procedures.Know and model the school teaching system and guest service guidelines and be prepared to lead clinics and teach the public when necessary.Work with Ski School Leadership to support and achieve quality, financial, and safety targets.Promote and emphasize safety in all classes.Work with Ski School Management to provide seamless guest service to all Ski & Ride School customers.Assist Ski School Management in hiring, training, supervising , discipline and scheduling of staffMonitor and enforce daily labor management per department standards.Reconcile daily labor sheets and to possess a basic understanding of the department's payroll system.Effectively deal with Guest concerns and questions.Possess the ability to physically and verbally communicate the tasks and skillsMake appropriate decisions regarding student progressions, terrain and teaching different abilities/attitudes.Act as an educator including but not limited to crowd supervision, safety awareness, terrain park etiquette, responsibility code and guest relations by performing assigned duties.Job Requirements:Maintain a neat, clean and professional appearance.Wear assigned uniform jacket with solid black snow pants. Uniforms must be clean with accessories and name tags appropriate for ski and snowboard professionals.Understand and adhere to all Ski & Snowboard School policies and procedures.Carry out all job related tasks in a safe and efficient manner.Communicate effectively across departments to ensure staff training matches the intended outcomes and program coordination is smooth with all operating groups.Experience Requirements:2 years as a full-time ski/snowboard instructorPrevious experience of managing or supervisor roles. (Preferred)PSIA/AASI Member in Good standings. (Level 2 Preferred)Physical Requirements:Ability to physically spend a full day on skis/snowboard in any type of weather conditionsAbility to lift 50 poundsSnow shoveling as required