Ski & Ride School Reservations & Sales Pro

Schweitzer; Waterbury (VT); On-site; USD 25,000 - 28,000; Full time

Job summary

Sugarbush Resort, a premier Vermont destination, seeks Sales and Reservations Agents for the 26/27 winter season. You will handle inquiries via phone, walk-ins, and email, sell lesson programs, lift tickets, and rentals, and enter reservations accurately.

This is a full/part-time role with hourly pay ranging from $18 to $20 depending on experience. Location flexibility across three venues within the resort is required.

Qualifications

• High school education required.
• Clerical/office work or Ski School experience desirable.
• Customer service or front desk experience desirable.
• Strong communication and computer skills.
• Must be comfortable dealing with stressful situations.

Responsibilities

• Answer phones and handle guest reservations for Ski & Ride School programs.
• Sell Ski & Ride School products and other resort offerings.
• Manage receipts and cash-out with daily accuracy.
• Provide information and resolve scheduling conflicts for guests.
• Use a multi-line phone, reservation system, and POS system.
• Email confirmations to guests the day of booking.
• Support staff across three locations: The Schoolhouse, The Farmhouse, and Call Center.

Skills

Customer service

Front desk

Communication

Stress management

Education

High school education

Tools

POS system

Reservation software

Job description

Sugarbush Resort, a premier Vermont destination, seeks Sales and Reservations Agents for the 26/27 winter season. You will handle inquiries via phone, walk-ins, and email, sell lesson programs, lift tickets, and rentals, and enter reservations accurately.

This is a full/part-time role with hourly pay ranging from $18 to $20 depending on experience. Location flexibility across three venues within the resort is required.