Seasonal Ski & Ride School Reservations & Sales Agent

Alterra Mountain Company; Warren (VT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Wellness program

Growth opportunities

Health club membership

Resort discounts

Job summary

Sugarbush Resort is seeking Sales and Reservations Agents for the 26/27 Winter Season. Agents are the frontline for the Ski & Ride School, handling phones, walk-up sales, and emailed inquiries with a focus on accurate reservations and guest satisfaction.

This is a full or part-time position with pay range of $18-$20/hour depending on experience, offering opportunities to work across three resort locations and grow within Alterra Mountain Company.

Qualifications

• High school education required.
• Clerical/office work/Ski School experience desirable.
• Customer service or front desk experience desirable.
• Strong communication and computer skills.
• Must be comfortable dealing with stressful situations.

Responsibilities

• Answer phones and handle all aspects of guest reservations for Ski & Ride School programs.
• Sell Ski & Ride School products and other resort products including lift tickets.
• Manage receipts and daily cash out.
• Provide information, solve guests scheduling conflicts, and perform other related guest service duties.
• Use a multi-line phone and computerized reservation system and POS system.
• Email follow-up and confirmation letters to guests the same day as booking the reservation.
• Provide accurate resort-wide information in a friendly, professional manner.
• Checking voice mail and returning calls multiple times daily.
• Monitor and resolve guest's reservations and scheduling needs and issues.
• Become acquainted with Ski & Ride School instructors to best fit guests with coaches.
• Choosing the correct product with the correct discount on the correct day of the week for the correct person.
• Always maintain a calm demeanor and give courteous responses even during the most demanding and hectic days.
• Agents work in three locations: Children’s Ski School (The Schoolhouse), Private/Adult Group Lessons (The Farmhouse) and Call Center (lower level in The Farmhouse). Knowledge of each location is essential to job performance.

Skills

Customer service

Front desk

Communication skills

Computer skills

Stress management

Education

High school education

Job description

Sugarbush Resort is seeking Sales and Reservations Agents for the 26/27 Winter Season. Agents are the frontline for the Ski & Ride School, handling phones, walk-up sales, and emailed inquiries with a focus on accurate reservations and guest satisfaction.

This is a full or part-time position with pay range of $18-$20/hour depending on experience, offering opportunities to work across three resort locations and grow within Alterra Mountain Company.