Ski & Ride School Reservations & Sales Specialist

Schweitzer; Warren (VT); On-site; USD 25,000 - 28,000; Full time

Job summary

Sugarbush Resort in Vermont is seeking Sales and Reservations Agents for the 26/27 Winter Season. Agents are the front line for the Ski & Ride School, handling guest inquiries via phones, walk-up sales, and email, and entering reservations accurately.

Responsibilities include selling Ski & Ride School products, lift tickets and rentals, managing receipts, and providing friendly, professional information across three on-site locations.

Qualifications

• High school education required.
• Clerical/office work or Ski School experience desirable.
• Customer service or front desk experience desirable.
• Strong communication and computer skills.

Responsibilities

• Answer phones and handle all aspects of a guest's reservation for Ski & Ride School programs.
• Sell Ski & Ride School products and other resort products including lift tickets.
• Manage receipts and account for sales with an accurate daily cash out.
• Provide information, solve guests scheduling conflicts, and perform other related guest service duties.
• Use a multi-line phone and computerized reservation system and POS system.
• Email follow-up and confirmation letters to guests the same day as booking the reservation.
• Provide accurate resort-wide information in a friendly, professional manner.
• Always maintain a calm demeanor and give courteous responses even during the most demanding and hectic days.

Skills

Customer service

Front desk experience

Communication

Computer skills

Education

High school education

Tools

Reservation system

POS system

Multi-line phone

Job description

Sugarbush Resort in Vermont is seeking Sales and Reservations Agents for the 26/27 Winter Season. Agents are the front line for the Ski & Ride School, handling guest inquiries via phones, walk-up sales, and email, and entering reservations accurately.

Responsibilities include selling Ski & Ride School products, lift tickets and rentals, managing receipts, and providing friendly, professional information across three on-site locations.