Seasonal Ski & Ride School Reservations Pro

Schweitzer; Rutland (VT); On-site; USD 25,000 - 28,000; Full time

Job summary

Sugarbush Resort is seeking Sales and Reservations Agents for the 26/27 Winter Season. Agents serve as the front line for the Ski & Ride School, handling phones, walk-up sales, and emailed inquiries.

This is a full- or part-time role with a pay range of $18-$20/hour depending on experience. Agents will sell lesson programs and other resort products, manage reservations, and provide friendly, accurate information in a fast-paced environment across three locations including The Schoolhouse, The

Qualifications

• High school education required.
• Clerical/office work or Ski School experience desirable.
• Customer service or front desk experience desirable.
• Strong communication and computer skills.
• Must be comfortable dealing with stressful situations.

Responsibilities

• Answer phones and handle all aspects of a guest's reservation for Ski & Ride School programs.
• Sell Ski & Ride School products and other resort products including lift tickets.
• Manage receipts and account for sales with an accurate daily cash out.
• Provide information, solve guests scheduling conflicts, and perform other related guest service duties.
• Use a multi-line phone and computerized reservation system and POS system.
• Email follow-up and confirmation letters to guests the same day as booking the reservation.
• Provide accurate resort-wide information in a friendly, professional manner.
• Checking voice mail and returning calls multiple times daily.
• Monitor and resolve guest’s reservations and scheduling needs and issues.
• Become acquainted with Ski & Ride School Instructors to best fit guests with coaches.

Skills

Customer service

Communication skills

Computer skills

Stress management

Front desk experience

Office clerical work

Education

High school diploma

Tools

POS system

Reservation system

Job description

Sugarbush Resort is seeking Sales and Reservations Agents for the 26/27 Winter Season. Agents serve as the front line for the Ski & Ride School, handling phones, walk-up sales, and emailed inquiries.

This is a full- or part-time role with a pay range of $18-$20/hour depending on experience. Agents will sell lesson programs and other resort products, manage reservations, and provide friendly, accurate information in a fast-paced environment across three locations including The Schoolhouse, The