Ski & Ride School Reservations Pro (Seasonal)

Sugarbush Resort

Warren (VT)

On-site

USD 25,000 - 28,000

Part time

24 hours ago

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Job summary

Sugarbush Resort is seeking Sales and Reservations Agents for the 26/27 Winter Season. This role fronts guest contact via phone, walk-ins, and email, handling reservations, products, and related guest services. It is a full- or part-time position with an hourly pay range of $18-$20, depending on experience.

Agents work in three locations: The Schoolhouse, The Farmhouse, and the Call Center, requiring flexibility and strong customer service skills.

Qualifications

High school education required.
Clerical/office work/Ski School experience desirable.
Customer service or front desk experience desirable.

Responsibilities

Answer phones and handle reservations for Ski & Ride School programs.
Sell Ski & Ride School products and lift tickets.
Manage receipts and cash-out for daily sales.
Provide information and resolve scheduling conflicts.
Use multi-line phone, reservation system and POS.
Email follow-up and confirmations the same day.
Provide accurate resort-wide information in a friendly manner.
Check voicemail and return calls daily.
Monitor and resolve guest reservations and scheduling needs.
Get to know Ski & Ride School instructors to match guests with coaches.
Ensure correct product and discount selection for each guest.
Maintain calm, courteous responses during busy days.
Work across three locations: The Schoolhouse, The Farmhouse, and lower Farmhouse.