Ski & Ride School Sales and Reservations Agent

Alterra Mountain Company; Warren (VT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Wellness program

Growth opportunities

Health club membership

Resort discounts

Job summary

Sugarbush Resort is seeking Sales and Reservations Agents for the 26/27 Winter Season. Agents are the frontline for the Ski & Ride School, handling phones, walk-up sales, and emailed inquiries with a focus on accurate reservations and guest satisfaction.

This is a full or part-time position with pay range of $18-$20/hour depending on experience, offering opportunities to work across three resort locations and grow within Alterra Mountain Company.

Qualifications

• High school education required.
• Clerical/office work/Ski School experience desirable.
• Customer service or front desk experience desirable.
• Strong communication and computer skills.
• Must be comfortable dealing with stressful situations.

Responsibilities

• Answer phones and handle all aspects of guest reservations for Ski & Ride School programs.
• Sell Ski & Ride School products and other resort products including lift tickets.
• Manage receipts and daily cash out.
• Provide information, solve guests scheduling conflicts, and perform other related guest service duties.
• Use a multi-line phone and computerized reservation system and POS system.
• Email follow-up and confirmation letters to guests the same day as booking the reservation.
• Provide accurate resort-wide information in a friendly, professional manner.
• Checking voice mail and returning calls multiple times daily.
• Monitor and resolve guest's reservations and scheduling needs and issues.
• Become acquainted with Ski & Ride School instructors to best fit guests with coaches.
• Choosing the correct product with the correct discount on the correct day of the week for the correct person.
• Always maintain a calm demeanor and give courteous responses even during the most demanding and hectic days.
• Agents work in three locations: Children’s Ski School (The Schoolhouse), Private/Adult Group Lessons (The Farmhouse) and Call Center (lower level in The Farmhouse). Knowledge of each location is essential to job performance.

Skills

Customer service

Front desk

Communication skills

Computer skills

Stress management

Education

High school education

Job description

Seasonal

RESORT OVERVIEW:

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY:

The Sugarbush Ski & Ride School is seeking Sales and Reservations Agents for the 26/27 Winter Season! Sales and Reservations Agents are the front line for the Ski & Ride School. Agents work closely with guests (often as the first point of contact) via the phones, walk-up sales, and emailed inquiries. This position combines guest services, point-of-sale, and accurate reservation data entry. Agents are also responsible for understanding, retaining, and explaining all lesson programs to interested guests as well as selling other resort products such as lift tickets and rentals. This is a full or part-time position with a pay range of $18-$20/hour depending on experience.

RESPONSIBILITIES:

• Answer phones and handle all aspects of a guest's reservation for Ski & Ride School programs.
• Sell Ski & Ride School products and other resort products including lift tickets.
• Manage receipts and account for sales with an accurate daily cash out.
• Provide information, solve guests scheduling conflicts, and perform other related guest service duties.
• Use a multi-line phone and computerized reservation system and POS system.
• Email follow-up and confirmation letters to guests the same day as booking the reservation.
• Provide accurate resort-wide information in a friendly, professional manner.
• Checking voice mail and returning calls multiple times daily.
• Monitor and resolve guest's reservations and scheduling needs and issues.
• Become acquainted with Ski & Ride School Instructors to best fit guests with coaches.
• Choosing the correct product with the correct discount on the correct day of the week for the correct person.
• Always maintain a calm demeanor and give courteous responses even during the most demanding and hectic days.
• Agents work in three locations: Children's Ski School (The Schoolhouse), Private/Adult Group Lessons (The Farmhouse) and Call Center (lower level in The Farmhouse). Location flexibility and knowledge of each location are essential to job performance.

QUALIFICATIONS:

• High school education required.
• Clerical/office work/Ski School experience desirable.
• Customer service or front desk experience desirable.
• Strong communication and computer skills.
• Must be comfortable dealing with stressful situations.

Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check