Lodging Front Desk Agent

Alterra Mountain Company; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness program

Safety commitment

Growth opportunities

Health club membership

Resort discounts

Job summary

Sugarbush Resort is seeking Front Desk Agents for the Lodge at Lincoln Peak to deliver outstanding guest service in a welcoming environment. The role is full-time (5 shifts) or part-time (2 shifts) with shifts from 2pm-10pm and a pay rate of $20/hour.

Candidates should be professional, personable, and dependable. Responsibilities include greeting guests, handling check-in/out, answering inquiries, and processing charges while using resort information systems.

Qualifications

• Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
• A professional personality is essential to this important service role.
• Front Desk Agents must maintain a friendly, responsive, helpful, and knowledgeable attitude.

Responsibilities

• Greet guests and answer phones.
• Check guests in and out.
• Provide information about the resort and local area.
• Process charges for resort products and services.
• Respond to guest needs and balance guest accounts.
• Work with the resort's information systems to assist guests.
• Print lift tickets for groups during winter season.

Skills

Customer service

Front desk

Cashier

English proficiency

Job description

Flex Year Round RESORT OVERVIEW

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center.

Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY

Are you a naturally friendly person with a helpful personality? Sugarbush Resort is seeking individuals with a strong eye for guest service and hospitality to become Front Desk Agents for the Lodge at Lincoln Peak. Join our team and help create exceptional guest experiences in a welcoming resort environment. Candidates should be professional, personable, and committed to providing outstanding customer service. The lodge is seeking to fill a Full time (5 shifts) or part-time (2 shifts) position for shifts from 2pm-10pm. This position pays $20/hour.

RESPONSIBILITIES

Duties include greeting guests, answering phones, checking guests in/out, providing information about the resort and the Mad River Valley. Process charges in selling resort products/services, responding to guest needs, balancing guest accounts, and working with the resort's information systems. As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner. Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first. Print lift tickets for groups and guests during winter season

QUALIFICATIONS

Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate. A professional personality is essential to this important service role. Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests. Availability for a flexible workweek (including holidays and weekends) is necessary for the position. General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus. Timely and reliable attendance is essential. Written, spoken and reading proficiency in the English language. Must be able to work flexible hours and overtime during busy periods. Requires repetitive data entry and long periods of standing, with occasional lifting of luggage up to 20 lbs.

Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

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