Recreation Services Admin & Reservations Coordinator

Sugarbush Resort; Warren (VT); On-site; USD 46,000 - 50,000; Full time

Job summary

Sugarbush Resort is a year-round destination in Vermont seeking an experienced Recreation Services Administrative Coordinator to oversee Ski & Ride School payroll, reservations, and front-line sales. You will support the Director of Recreation Services and collaborate across departments to ensure exceptional guest service and smooth operations.

The role is a full-time seasonal position with a two-week pay period base salary ranging from $1,760 to $1,920, depending on experience, and benefits

Qualifications

• High school diploma or equivalent required; college education preferred.
• Proficient in Microsoft Office applications, particularly Word and Excel; experience with RTP, reservation systems, and point-of-sale systems preferred.
• Previous experience in guest service, hospitality, resort operations, recreation services, or educational programs required; Ski & Ride School experience preferred.
• Strong organizational, administrative, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills and a commitment to providing exceptional guest service.
• Knowledge of resort operations, reservations, payroll, and point-of-sale systems preferred; ability to quickly learn new systems required.
• Regular weekend and holiday work is required, with extended hours and additional workdays during peak operating periods.
• This position requires the ability to work both indoors and outdoors and to move between various resort locations throughout the day.
• The successful candidate must communicate professionally and effectively with guests and employees and be capable of working efficiently in a fast-paced environment with frequent interruptions, changing priorities, and varying operational demands.

Responsibilities

• Manage Ski & Ride School payroll, conducting daily and weekly audits to ensure accuracy and compliance.
• Operate Ski & Ride School point-of-sale and reservation systems while providing guest support through phone, email, and in-person interactions as business needs require.
• Assist the Director of Recreation Services in planning, organizing, and delivering exceptional guest service to meet both expected and unexpected demand.
• Support sales efforts through direct guest interactions, reservations, and program bookings via phone, email, and in-person communication.
• Resolve guest concerns promptly and professionally using sound judgment, problem-solving skills, and effective communication.
• Partner with the Marketing team to maintain accurate Ski & Ride School information across the website and other resort communications.
• Support Ski & Ride School Supervisors with employee onboarding and offboarding processes, ensuring completion of required training, documentation, and employment records.
• Provide administrative support to the Ski & Ride School Director, Supervisors, Day School, and Rental & Repair operations as directed by the Director of Recreation Services.
• Assist with budgeting, financial reporting, and other departmental financial responsibilities.
• Maintain accurate records, reports, and documentation to support efficient departmental operations and informed decision-making.
• Assist with departmental projects, reports, initiatives, and other administrative assignments as directed by the Director of Recreation Services.
• Collaborate with the Director of Recreation Services to develop, enhance, and streamline programs, products, and operational processes.
• Support the coordination and booking of seasonal programs, school groups, special events, and other recreational activities.
• Communicate regularly with managers and supervisors regarding staffing needs, scheduling, reservations, and operational requirements.
• Provide operational support within the Day School and Rental & Repair Shop as business needs require.
• Coordinate with various departments, including Season Pass, Tickets, Vacation Sales, Food & Beverage, Ski Patrol, Mountain Operations, Marketing, Events, and other resort teams.
• Promote and support Sugarbush Vision, Values, and Safety standards in all aspects of daily operations.

Skills

Microsoft Office

Reservation systems

Point-of-sale systems

Organizational skills

Communication skills

Education

High school diploma or equivalent

College education preferred

Tools

RTP reservation system

Ski & Ride School POS

Job description

Sugarbush Resort is a year-round destination in Vermont seeking an experienced Recreation Services Administrative Coordinator to oversee Ski & Ride School payroll, reservations, and front-line sales. You will support the Director of Recreation Services and collaborate across departments to ensure exceptional guest service and smooth operations.

The role is a full-time seasonal position with a two-week pay period base salary ranging from $1,760 to $1,920, depending on experience, and benefits