Lodging Front Desk Agent

Alterra Mountain Company; Warren (VT); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness program

Resort discounts

Health club membership

Descripción de la vacante

Sugarbush Resort is seeking Front Desk Agents at the Lodge at Lincoln Peak to provide outstanding guest service in a welcoming, professional environment. Roles include full-time (5 shifts) or part-time (2 shifts) with shifts from 2pm-10pm, and a pay rate of $20/hour.

Previous hotel/front desk experience is preferred and training is available. Candidates should be friendly, patient, and able to balance multiple tasks while delivering a high level of guest satisfaction.

Formación

• Experience at a hotel/front desk is preferred, with training available for the right candidate.
• Professional personality essential for high level guest service.
• Ability to maintain a friendly, helpful attitude while handling multiple demands.

Responsabilidades

• Greet guests, answer phones, check in/out, and share information about the resort and Mad River Valley.
• Process charges for resort products/services, balance guest accounts, and use resort information systems.
• Provide warm, professional guest service and put guests' interests first.
• Ensure accurate, prompt service while maintaining courtesy and hospitality.
• Print lift tickets for groups and guests during peak season.

Conocimientos

Front desk experience

Customer service

English proficiency

Flexible schedule

Cashier experience

Hospitality mindset

Phone etiquette

Reservations systems experience

Attendance reliability

Herramientas

Reservations systems

Descripción del empleo

Flex Year Round

RESORT OVERVIEW:

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY:

Are you a naturally friendly person with a helpful personality? Sugarbush Resort is seeking individuals with a strong eye for guest service and hospitality to become Front Desk Agents for the Lodge at Lincoln Peak. Join our team and help create exceptional guest experiences in a welcoming resort environment. Candidates should be professional, personable, and committed to providing outstanding customer service. The lodge is seeking to fill a Full time (5 shifts) or part-time (2 shifts) position for shifts from 2pm-10pm. This position pays $20/hour.

RESPONSIBILITIES:

• Duties include greeting guests, answering phones, checking guests in/out, providing information about the resort and the Mad River Valley.
• Process charges in selling resort products/services, responding to guest needs, balancing guest accounts, and working with the resort's information systems.
• As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.
• Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.
• Print lift tickets for groups and guests during winter season

QUALIFICATIONS:

• Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
• A professional personality is essential to this important service role.
• Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
• Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
• General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
• Timely and reliable attendance is essential.
• Written, spoken and reading proficiency in the English language.
• Must be able to work flexible hours and overtime during busy periods.
• Requires repetitive data entry and long periods of standing, with occasional lifting of luggage up to 20 lbs.

Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check