Ski & Ride School Manager: Training & Growth

Vail Resorts; Vermont; On-site; USD 59,000 - 84,000; Full time

Benefits offered by this job

Ski/Mountain Perks

More employee discounts

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional 개발

Referral Program

Job summary

Vail Resorts in Vermont is seeking a Ski & Ride School Manager to lead the resort’s Ski & Ride School operations, uphold our values, and model leadership competencies. This role focuses on quality control, guest relations, sales generation, staff development, financial stewardship and teamwork across the location.

You will work with the Director of Skier Services and other departments to ensure smooth day-to-day operations, oversee the supervisory team, and align staffing with daily business

Qualifications

• High School diploma or equivalent.
• Minimum three years experience as an Ski & Ride School Instructor.
• Minimum two years of supervisory experience.
• PSIA/AASI Level 2 certification or equivalent.
• English, fluency in both written and verbal.
• Must be able to work in inclement weather in a high alpine environment.
• Must have excellent guest service and communication skills.
• Must work well in a team.
• Strong leadership skills.
• Must be able to work flexible schedule including weekends, nights, weekdays, evenings, & holidays.
• Must pass a background check.

Responsibilities

• Connect to and Develop supervisors, pros and support staff at their assigned location to understand their role in our business. Implements and holds staff accountable to both Ski & Ride School & company policies and procedures.
• Resolve guest complaints by utilizing company values, and available company tools.
• Drive our business through quality control of products, labor management and safety of employees and guests.
• Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
• Responsible for overseeing and coordinating the day to day supplies and program tools for inside and outside operations.
• Understand, Lead and model the Company’s mission, vision and values.
• Contribute to development of future strategic initiatives of the department.
• Ensure that staffing needs are in line with business needs on a daily basis
• Other job duties as assigned by management

Skills

Leadership

Guest service

Communication

Teamwork

English language

Education

PSIA/AASI Level 2 certification

College degree or equivalent

Job description

Vail Resorts in Vermont is seeking a Ski & Ride School Manager to lead the resort’s Ski & Ride School operations, uphold our values, and model leadership competencies. This role focuses on quality control, guest relations, sales generation, staff development, financial stewardship and teamwork across the location.

You will work with the Director of Skier Services and other departments to ensure smooth day-to-day operations, oversee the supervisory team, and align staffing with daily business