Skate Host — Seasonal, Flexible Hours, Guest Service

The Sports Facilities Advisory & Management; Manassas (VA); Vor Ort; USD 17.000 - 21.000; Teilzeit

Zusammenfassung

Harris Pavilion in Manassas, VA is seeking a Skate Host to create a safe, fun, and welcoming experience for skaters. This guest-facing role monitors the ice, assists guests, and enforces rink rules while maintaining a positive atmosphere.

The position requires 16+ years old, flexibility for nights and weekends, and strong guest service. Prior skate host experience is a plus; training is provided and the work is seasonal and on-site.

Qualifikationen

• Must be at least 16 years of age.
• Intermediate-level skater or better preferred.
• Flexible work schedule including nights, weekends, holidays and long hours.
• Comfortable skating for extended periods.
• Excellent guest service skills.
• Previous experience as a Skate Host or in a similar role is preferred.

Aufgaben

• Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone.
• Greet guests with warmth and enthusiasm; offer guidance and support as needed.
• Provide exceptional guest service both on and off the ice.
• Politely educate skaters about rink rules and encourage compliance to maintain a safe environment.
• Alert management to any unsafe or potentially hazardous ice conditions.
• Execute policies and procedures professionally and accurately.
• Assist guests during incidents or falls and contact management when necessary.
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager.
• Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather.
• Assist with special events, including set-up, monitoring, and clean-up as required.
• Participate in all training sessions and team member meetings to support team communication and alignment on goals.
• Assist other departments as necessary.
• Professionally execute all other duties as assigned by management.

Kenntnisse

Guest service

Team player

Interpersonal skills

Safety awareness

Skating ability

Jobbeschreibung

Harris Pavilion in Manassas, VA is seeking a Skate Host to create a safe, fun, and welcoming experience for skaters. This guest-facing role monitors the ice, assists guests, and enforces rink rules while maintaining a positive atmosphere.

The position requires 16+ years old, flexibility for nights and weekends, and strong guest service. Prior skate host experience is a plus; training is provided and the work is seasonal and on-site.