Guest Experience Specialist (Seasonal) - Ice Rink

The Sports Facilities Advisory & Management; Manassas (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

Harris Pavilion in Manassas, VA seeks a Guest Services Team Member for our winter season. This role delivers first-contact guest service, informs visitors about programs and offerings, and supports operations in an outdoor ice rink environment.

Responsibilities include greeting guests, operating a cash register, handling waivers, and maintaining clean facilities while providing friendly, professional service and program knowledge to all visitors.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Operate multi-line phones and a point-of-sale system.
• Balance a cash drawer and record waivers/event information.
• Maintain cleanliness of common areas and rink surfaces.
• Assist guests with skates and ensure proper fit.
• Resolve guest concerns and escalate to management when needed.
• Enforce venue policies and procedures; complete daily tasks.

Skills

Communication

Guest service

Multi-tasking

Detail oriented

Teamwork

Initiative

Calm under pressure

Tools

Point-of-sale system

Job description

Harris Pavilion in Manassas, VA seeks a Guest Services Team Member for our winter season. This role delivers first-contact guest service, informs visitors about programs and offerings, and supports operations in an outdoor ice rink environment.

Responsibilities include greeting guests, operating a cash register, handling waivers, and maintaining clean facilities while providing friendly, professional service and program knowledge to all visitors.