Skate Host: Energetic Guest Service on Ice

The Sports Facilities Advisory & Management; Manassas (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Harris Pavilion is seeking a Skate Host to create a safe, fun, and welcoming experience for skaters. This seasonal, non-exempt role monitors the ice, greets guests, and enforces safety procedures with a friendly, high-energy approach.

You will report to the General Manager as part of the Operations team, assist during events, help with set-up and cleanup, monitor ice conditions, greet guests, educate on rink rules, and contribute to guest satisfaction and safe, memorable experiences for all

Qualifications

• Must be at least 16 years of age.
• Intermediate-level skater or better preferred.
• Flexible work schedule (nights, weekends, holidays) and long hours.
• Comfortable skating for extended periods.
• Excellent guest service skills and interpersonal abilities.
• Previous Skate Host experience preferred.

Responsibilities

• Actively monitor skaters on the ice to maintain safety and enjoyment.
• Greet guests with warmth and enthusiasm; offer guidance as needed.
• Provide exceptional guest service both on and off the ice.
• Educate skaters about rink rules and safety procedures.
• Alert management to unsafe or hazardous ice conditions.
• Assist guests during incidents or falls and contact management when necessary.
• Resolve guest concerns and/or direct to appropriate Manager.
• Monitor and assist in maintaining ice and surrounding area cleanliness and safety.
• Assist with special events, setup, monitoring and cleanup as required.
• Participate in training sessions and team meetings; support team alignment.
• Assist other departments as necessary.

Skills

Interpersonal skills

Guest service

Team player

Adaptability

Customer-focused

Job description

Harris Pavilion is seeking a Skate Host to create a safe, fun, and welcoming experience for skaters. This seasonal, non-exempt role monitors the ice, greets guests, and enforces safety procedures with a friendly, high-energy approach.

You will report to the General Manager as part of the Operations team, assist during events, help with set-up and cleanup, monitor ice conditions, greet guests, educate on rink rules, and contribute to guest satisfaction and safe, memorable experiences for all