Site W/Classified Support Engineer

GovCIO; Herndon (VA); On-site; USD 85,000 - 100,000; Full time

Job summary

GovCIO is seeking a Site W/Classified Support Engineer in Herndon, VA for an onsite role supporting Site W classified systems. Responsibilities include leadership for IT field support services, deployment, O&M, and on-site cabling.

The ideal candidate has high school diploma with 6+ years IT support, active TS/SCI clearance, and strong capability across mobile support, deskside tasks, and international TSA staff support. Eligible for salary range USD 85,000 to 100,000 per year.

Qualifications

• High School with 6–9 years of experience or commensurate experience.
• 6 years experience in IT support.
• Active TS/SCI clearance required.
• Expert IT field support and leadership across multiple OS environments.
• Advanced mobile device support, deskside tasks, and deployment strategies.
• Ability to support TSA staff at international locations.
• Experience evaluating service performance, documenting tickets, and improving service delivery.
• Strong communication, strategic thinking, troubleshooting, and leadership.

Responsibilities

• Provides technical and management leadership for major IT field support services for Site W classified systems.
• Directs and controls international field support activities to meet technical requirements.
• Oversees technical support to federal, contractor, and detail employees using TSA Systems.
• Ensures field engineers complete mandatory and job-related training.
• Directs IT Field Services tasks including deskside, mobility, deployment, O&M, and on-site cabling.

Skills

IT field support

Leadership

Mobility support

Deskside support

Deployment strategies

Troubleshooting

Interpersonal skills

Education

High School Diploma

Tools

TSA Systems

Job description

GovCIO is currently hiring for aGovCIO is currently hiring for an Site W/Classified Support Engineer.

for an upcoming award. This position will be located in Herndon, VA and will be an onsite position.

Responsibilities

• Provides technical and management leadership for major IT field support services for Site W classified systems, establishing goals and plans that meet project objectives


• Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met


• Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources


• Ensure support engineers complete mandatory and job-related training


• Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications

High School with 6 - 9 years (or commensurate experience)

• 6 years experience in IT support


• Holds appropriate personnel clearance levels to gain access to classified systems


• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems


• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies


• Possesses the ability to provide comprehensive IT support for TSA staff at International locations


• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery


• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement


• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks


• Clearance Required: Must have an active TS/SCI clearance

#TSA

Posted Salary Range

USD $85,000.00 - USD $100,000.00 /Yr.