AJOC Classified Support Engineer

GovCIO; Annapolis (MD); On-site; USD 95,000 - 115,000; Full time

Job summary

GovCIO is hiring for an AJOC Classified Support Engineer to support classified systems from Annapolis Junction. The role is onsite and requires TS/SCI clearance, with leadership across IT field services, deskside support, deployment services, and asset management at international locations.

Bachelor's degree and 6–8 years of experience in IT support are typical prerequisites, with an emphasis on regulatory compliance and high standards for service delivery.

Qualifications

• 6 years experience in IT support.
• Possesses personnel clearance levels to access classified systems.
• Expert-level IT field support and leadership skills for complex service request fulfillment and systems administration across multiple OSs.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to provide comprehensive IT support for TSA staff at international locations.
• Leadership in evaluating service performance, managing and documenting tickets, ensuring high-quality resolution.

Responsibilities

• Provides technical and management leadership for major IT field support services for AJOC classified systems, establishing goals and plans that meet project objectives.
• Directs and controls all international field support activities, managing methods and staffing to meet requirements.
• Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring staffing resources.
• Ensure support engineers complete mandatory and job-related training.
• Directs IT Field Services tasks including deskside support, mobility support, deployment services, O&M, asset management, and on-site cabling.

Skills

IT field support

Leadership

Mobile device support

Desk-side tasks

Deployment strategies

TS/SCI clearance

Education

Bachelor's degree

Job description

GovCIO is currently hiring for an AJOC Classified Support Engineer for an upcoming award. This position will be located in Annapolis Junction and will be onsite

Responsibilities

• Provides technical and management leadership for major IT field support services for AJOC classified systems, establishing goals and plans that meet project objectives
• Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
• Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
• Ensure support engineers complete mandatory and job-related training
• Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications

Bachelor's with 6 - 8 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Holds appropriate personnel clearance levels to gain access to classified systems
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA staff at International locations
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery

Clearance Required: Must have a TS/SCI Clearance

Posted Salary Range

USD $95,000.00 - USD $115,000.00 /Yr.