*Site Support Engineer - Senior (Washington, DC)

GovCIO; Washington (District of Columbia); Presencial; USD 82.000 - 95.000; Jornada completa

Descripción de la vacante

GovCIO is hiring a Senior Site Support Engineer for the TSA Focus contract. The role is onsite in Washington, DC, requiring US citizenship for DHS/TSA clearance.

You will lead site-level IT support, mentor junior engineers, and ensure uptime of critical systems. The ideal candidate has 6+ years in IT support, expert leadership, and strong skills in cross-platform administration, mobile support, and ticket management.

Formación

• 6 years experience in IT support.
• Expert-level IT field support and leadership across multiple OS.
• Advanced proficiency in mobile device support and desk-side tasks.
• Support for TSA airport staff, regional management and executives.
• Leadership in evaluating service performance and ticket management.
• KB article refinement for process improvement.
• Excellent interpersonal and communication skills with strategic thinking.

Responsabilidades

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Conocimientos

IT leadership

Ticket management

Multi-OS admin

Mobile support

Communication skills

Mentoring

Educación

High School Diploma

Descripción del empleo

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. These positions will be located Washington, DC and will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

• USD $82,000.00 - USD $95,000.00 /Yr.