Site Support Engineer - Senior (Chicago)

Govcio; Rosemont (IL); On-site; USD 82,000 - 95,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to lead IT support at the site level for the TSA Focus contract in Chicago, IL. The role requires mentoring junior engineers, managing escalated tickets, and ensuring uptime of critical IT services.

Clearance of DHS/TSA is required; the position is onsite with responsibility for efficient service delivery across multiple operating systems and devices for TSA staff and executives. Salary range posted: $82,000 to $95,000 per year.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership skills for complex service request fulfillment and systems administration across multiple OS.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to provide IT support for TSA airport staff, regional management, and TSA executives.
• Leadership in evaluating service performance, managing and documenting tickets, ensuring high-quality resolution and system optimization.
• Knowledge Base article refinement for process improvement.
• Excellent interpersonal and communication skills with strategic thinking for tech assignments and leadership.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Desk-side support

Ticket management

Communication skills

Strategic thinking

Education

High School diploma with 6-9 years experience

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. This positions will be located in Chicago, IL and will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.