*Site Support Engineer - Senior (Denver)

GovCIO; Denver (CO); On-site; USD 82,000 - 95,000; Full time

Job summary

GovCIO is currently hiring a Senior Site Support Engineer for the TSA Focus contract. This onsite role will be located in Denver, CO, and requires US citizenship for DHS/TSA clearance.

The position emphasizes leading site-level IT support, mentoring junior engineers, and ensuring uptime for TSA staff and executives. Responsibilities include handling escalated tickets, implementing IT best practices, and documenting service performance to drive improvements in delivery and reliability at the site

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership across multiple operating systems.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to provide comprehensive IT support for TSA staff, regional management and executives.
• Leadership in evaluating service performance, managing and documenting tickets, ensuring high-quality resolution.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT support

Leadership

Mobile device support

Desk-side support

Systems admin

Education

High School Diploma

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. This positions will be located in Denver, CO and will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.