Site Operations Supervisor

NAPA Auto Parts

Kansas City (MO)

On-site

USD 60,000 - 80,000

Full time

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Job summary

NAPA Auto Parts is seeking a Site Manager for an IBS location to provide leadership, develop high-performing teams, and ensure inventory protection and asset management. You will oversee operations, vendor relationships, and customer service while maintaining safety and policy compliance.

The role requires strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced automotive environment.

Qualifications

HS Diploma or equivalent required.
Technical school, and/or college degree a plus.
ASE certified within twelve months.
Ability to manage two or more people, prioritize and delegate to team members.
Strong communication skills.
Detail oriented.
Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.
Possess working knowledge of the organization's store services.
Must possess high character and integrity.
Capable of providing strong leadership to the operation to create a high performance team i.e., customer focus, open communication, willingness to coach and provide feedback.
Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives.
Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure.
Insure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the company.
Have a willingness and ability to learn.
Possess analytical problem solving skills.
Capable of operating a point-of-sale system and cataloging.
Proficient in Microsoft Office and using internet for parts research and sourcing.
Ability to learn and use customer fleet management software.

Responsibilities

Customer Satisfaction
Inventory Management/ROI
Utilization of available tools for tracking value added items for the customer
Maintain and develop local non-NAPA vendor relationships
Responds in a timely manner to customer purchase and service questions.
Understands, interprets, and complies with all contract requirements and ensures the operation is meeting customer expectations.
Works closely and communicates with company and the customer management team to develop strategies to ensure the overall value of the IBS program.
Understands and maintains the TAMS buy-out PO process.
Ensures the site is using the approved non-company line codes appropriately.
Sources all parts needs for customers by utilizing various approved IBS vendors.
Ensures performance against service level goals per our IBS customer agreements.
Ensures proper processes and procedures are utilized to minimize inventory shrinkage.
Ensures merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner.
Creates a safe work environment, ensuring required hazmat training is completed timely.
Understands and complies with company and customer company policies.
Bar codes inventory and places in appropriate bin locations.
Returns non-company excess inventory.
Works in unison with the Site Manager ensuring all daily/weekly/monthly reconciliation items are handled per policy and procedure guide. Builds relationships and assists with the negotiation of non-company vendors on pricing, inventory, and service and return privileges.
Follows all IBS policies and procedures.
Completes all available IBS operations training provided by company.
Must use the non-company approved line codes appropriately.
Perform any task as assigned by Site Manager.