Site Operations Lead — Inventory & Customer Excellence

NAPA Auto Parts; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

NAPA Auto Parts in Cincinnati, OH, seeks a management assistant for an IBS location. You will develop staff, set high performance standards, oversee inventory protection and asset management, and foster positive customer-staff relationships through open discussions.

The role emphasizes leadership, vendor relations, and adherence to IBS policies while maintaining safe operations and meeting service level goals in a fast-paced environment.

Qualifications

• HS Diploma required.
• Technical school and/or college degree a plus.
• ASE certified within twelve months.
• Ability to manage two or more people, prioritize and delegate to team members.
• Strong communication skills.
• Detail oriented.
• Leadership in automotive after-market industry experience preferred.
• Proficient in Microsoft Office and internet research.
• Working knowledge of store services.
• Capable of operating a point-of-sale system.

Responsibilities

• Ensure customer satisfaction.
• Manage inventory and ROI.
• Use tools to track value-added items.
• Maintain vendor relationships.
• Respond promptly to customer questions.
• Interpret and comply with contract requirements.
• Collaborate with management to develop IBS strategies.
• Manage TAMS buy-out PO process.
• Use approved non-company line codes.
• Source parts from IBS vendors.
• Meet IBS service level goals.
• Minimize inventory shrinkage.
• Receive and stock merchandise accurately.
• Maintain safe workplace and hazmat training.
• Follow company and customer policies.
• Barcode and store inventory.
• Return excess inventory.
• Support Site Manager in reconciliations and vendor negotiations.
• Follow IBS policies.
• Complete IBS training.
• Use non-company line codes.
• Perform tasks as assigned.

Skills

People leadership

Communication skills

Detail oriented

MS Office

POS system

Inventory control

Store services knowledge

Education

HS Diploma

Technical school

College degree

ASE Certification

Job description

NAPA Auto Parts in Cincinnati, OH, seeks a management assistant for an IBS location. You will develop staff, set high performance standards, oversee inventory protection and asset management, and foster positive customer-staff relationships through open discussions.

The role emphasizes leadership, vendor relations, and adherence to IBS policies while maintaining safe operations and meeting service level goals in a fast-paced environment.