Site Operations Manager – Office Services

Meta; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Meta in Seattle is seeking a Site Manager for a small to medium-sized office in a legal environment. This onsite role leads a small team and oversees contracted services including copy, courier, print, hospitality, imaging and mail.

It is a 3+ month assignment with temp-to-hire, Monday–Friday, 8am–5pm. Responsibilities include staffing the site, coaching employees, maintaining SLAs, driving service excellence, and ensuring compliance.

Qualifications

• High school diploma or GED.
• 3–5 years of related field work experience (B2B/technical preferred).
• 2 years of managerial work experience preferred.
• 3–5 years in customer-facing roles.
• Management experience with hospitality/customer service and document production.
• Proficient with Office 360.
• Strong strategic thinking and problem-solving skills.
• Excellent written and verbal communication.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Manage daily operations of a site and supervise a small team.
• Oversee contracted copy, courier, managed print, hospitality, imaging, and mail services.
• Prioritize multiple and competing priorities while communicating team vision and priorities and maintaining a helpful, positive work culture.
• Demonstrate working knowledge of products and service offerings and efficiently use existing processes or provide alternatives when needed.
• Manage production labor and quality control labor percentages established by the company.
• Improve operational quality through effective implementation and management of service excellence tools.
• Ensure achievement of Service Level Agreements and work with customers to improve business processes.
• Maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys.
• Ensure audit, deadline, standards, and compliance requirements are met.
• Ensure the site is properly staffed by matching employee skills and equipment with production demands.
• Motivate employees and recognize accomplishments in a timely manner.
• Train, cross-train, coach, counsel, direct, and evaluate employees to improve work output and quality.
• Identify training and performance planning targets and support staff development through Individual Development Plan management.
• Evaluate team member performance and provide career development and training opportunities.
• Maintain formal daily contact with the customer and understand client requirements.
• Identify service delivery gaps and scope creep and adjust process documentation while ensuring financial responsibilities are met.
• Facilitate resolution of pricing, orders, and invoicing issues by working with the sales department.
• Create and support required site reporting, customer presentations, and business reviews.
• Perform other duties as assigned.

Skills

Management experience

Hospitality

Customer service

Document production

Education

High school diploma or GED

Tools

Office 360

Job description

Meta in Seattle is seeking a Site Manager for a small to medium-sized office in a legal environment. This onsite role leads a small team and oversees contracted services including copy, courier, print, hospitality, imaging and mail.

It is a 3+ month assignment with temp-to-hire, Monday–Friday, 8am–5pm. Responsibilities include staffing the site, coaching employees, maintaining SLAs, driving service excellence, and ensuring compliance.